Customer Service Supervisor

4 months ago

Las Vegas, United States Unifi Aviation, LLC Full time

Benefits
* Flight Benefits - exclusive travel privileges for yourself and your family with Delta Airlines
* Competitive pay with daily access to earned wages
* Paid holidays and paid time off
* 401k company match upon eligibility
* Exclusive discounts and additional wellness programs
 
Essential Functions / Key Responsibilities
* Supervises and coordinates daily activities of employees to ensure safe and effective operations.
* Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
* Responsible for shift schedule to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
* Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
* Communicates with manager concerning any problems or issues.
* Schedules and conducts shift meetings.
* Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
* Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
* Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
 
Basic Qualifications
 
Pre-requisites: 
* Must be a local (in-state) resident.
* Valid In-State Driver’s License.
* Ability to pass a pre-employment drug screen.
* Ability to pass up to a 10-year background check.
* Must be at least 18 years of age.
* Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
* Must complete SIDA training to obtain airport authority identification security.
 
Experience:
* 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.
 
Knowledge, Skills & Abilities:
* Excellent customer service skills.
* Strong work ethic.
* Ability to work in a team-oriented environment.
* Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
* Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
 
Preferred Qualifications
 
Education:
* High School diploma or GED.
 
Experience:
* 4+ years of relevant experience.
* Relevant supervisory experience.
 
Knowledge, Skills & Abilities:
* Able to communicate information and instructions verbally and/or via radio equipment.
* Able to communicate effectively in a professional manner.
* Strong leadership qualities and ability to create a passionate and efficient workforce.
* Able to effectively resolve employee conflicts.
* Ability to apply creative solutions that have a positive impact on results.
 
Working Conditions
 
Work Schedule:
* You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.
 
Work Environment:
* Must be able to be alert to moving vehicles or aircraft and use radio equipment.
* Enjoy the outdoors on a daily basis (sun, rain, sleet or snow) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.
 
Physical Demands/Requirements:
* Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
* Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
* Must be able to work in cramped or high places.
* Must be able to carry heavy items up and down jet way stairs.
 
Supervisory Responsibilities
* Supervise team of Customer Service Agents.
 
Legal
* Unifi is an Equal Opportunity Employer.

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