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Attractions Manager

3 months ago

La Grange, United States Great Wolf Lodge Full time

Pay: $0 per year - $0 per year


At Great Wolf, the Retail & Attractions Manager is responsible for strategic planning and development of the retail department, managing staff and ensuring the achievement of operational objectives and the maximization of retail profitability.


Essential Duties & Responsibilities

  • Oversees all merchandising functions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing
  • Responsible for the strategic planning and development of the department.
  • Oversees operation of all attractions including: Oliver Mining Company, Arcade, MagiQuest, MiniGolf, MiniBowling, XD Theater, Ropes Course, and other attractions as necessary.
  • Oversees all merchandising functions for Attractions including store display and design, inventory, tracking/analyzing, merchandise purchasing, par levels and pricing, merchandise/materials sourcing.
  • Develops and manages labor, COS, and expense budgets
  • Manages staff including employee-training programs, scheduling and employee relations
  • Oversees sales functions including POS system, cash handling, budgets and daily reporting
  • Oversees administrative back-office functions of inventory coordinator, including training and maintenance of all department inventories, systems and reporting
  • Responsible for department payroll, tracking employee hours and making time-clock changes
  • Assists the Retail Director in every day operations of all areas of the Retail & Attractions Department, including gift shops, arcade, vending, and any other revenue producing venues
  • Ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service
  • Develops, implements, and monitors programs ensuring a safe facility and work environment that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
  • Orders and maintains supply levels
  • Ensures retail areas achieve the highest standards in areas of cleanliness, presentation and service
  • Adherence to all standard operating procedures related to the role


Basic Qualifications & Skills

  • High school degree or equivalent
  • Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
  • Minimum of 1 year experience supervising/managing large retail department
  • Minimum of 3 years retail experience
  • Successful completion of criminal background check and drug screen


Desired Qualifications & Traits

  • Four year college degree or equivalent experience in Retail Management
  • Previous experience in Attractions Management and/or Retail Sales in a theme park or resort/hotel.
  • Demonstrated ability to effectively resolve conflict
  • Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
  • Projects a positive public relations image to team members and guests.
  • Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
  • Excellent management skills including conflict resolution, coaching, development and teamwork.


Physical Requirements

  • Sit or stand for extended periods of time
  • Lift up to 30 lbs.
  • Able to bend, stretch, and twist