Desktop Support Technician

1 month ago

Fallon, United States Leidos Full time

Description

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.  

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Naval Air Station Fallon, NV as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

Primary Responsibilities

  • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)

  • Ensure proper ticket-handling according to guidelines set in place

  • Properly troubleshoot and resolve user computer issues including hardware and software-related concerns

  • Ensure customer related tasks are completed within the timeline set

  • Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components

  • Assist other technicians in resolving complex issues

Basic Qualifications

  • US Citizen

  • DoD Secret Clearance

  • HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience

  • Valid DoD 8570 IAT Level II: Security+ or higher Certification

  • Must demonstrated expertise in IT Enterprise Operations

  • Experience with Microsoft Windows OS, version 10

  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software

  • Basic network troubleshooting skills

  • Excellent customer service skills

  • Excellent oral and written communication skills

  • Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders

  • Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time

  • Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets

  • Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)

  • Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required

Preferred Qualifications

  • Organized and detail-oriented

  • Strong leadership skills

  • Self-motivated/ self-directing

  • Strong collaboration, prioritization, and adaptability skills required. Relationship building

  • Ability to manage and prioritize own work, and that of their team

  • Independent decision making

  • Analytical thinking; thinking out of the box

  • Ability to effectively communicate with all organizational levels (SME to Senior Management)

  • Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

Pay: $28.66/hr.

SMIT-NMCI

Original Posting Date:2024-10-24

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

  • Desktop Support Technician

    2 weeks ago

    Fallon, United States Leidos Inc Full time

    Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy...

  • Mid-level IT Desktop Support Technician

    1 month ago

    Fallon, United States Leidos Full time

    Description We are seeking a Mid-level Desktop Support Technician to join our team and provide IT support at a government site in Naval Air Station Fallon, NV. The successful candidate will be responsible for troubleshooting and repairing IT devices, managing customer tickets, and assisting with resolving complex issues. Primary Responsibilities Manage the...

  • Desktop Support Technician

    3 weeks ago

    Fallon, NV, United States Leidos Inc Full time

    Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in...

  • Desktop Support Technician

    3 weeks ago

    Fallon, NV, United States Leidos Inc Full time

    Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in...

  • Desktop Support Technician

    3 weeks ago

    Fallon, NV, United States Leidos Full time

    Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy...

  • Maintenance Technician

    2 months ago

    Fallon, United States Dairy Farmers of America Full time

    Dairy Farmers of America - Fallon [Maintenance Mechanic] As a Maintenance Technician at Dairy Farmers of America, you'll: Perform maintenance and/or repairs (planned, unplanned, emergency) on production, processing, and packaging equipment as well as utility related equipment or systems; Perform preventative maintenance and perform routine inspections of...

  • Maintenance Technician

    1 month ago

    Fallon, United States Dairy Farmers of America Full time

    Job Summary:As a Maintenance Technician at Dairy Farmers of America, you will be responsible for performing maintenance and repairs on production, processing, and packaging equipment. This includes performing preventative maintenance, reading technical procedures, and supporting the installation of new equipment.Key Responsibilities:Perform maintenance and...

  • Pharmacy Technician

    3 weeks ago

    Fallon, United States RPh on the Go Full time

    Job DescriptionJob DescriptionMinimum 1+ years pharmacy experience required.RPh on the Go is hiring a pharmacy buyer/technician for a 13+ week assignment in Reno, NV, with a Monday to Friday shift from 8:00 AM to 4:30 PM. This role supports efficient inventory management and patient care in an inpatient environment.Requirements:Active Nevada Pharmacy...

  • Maintenance Technician, F-35

    5 months ago

    Fallon, United States Lockheed Martin Full time

    Description:What You Will Be Doing:We are in search of a skilled Aircraft Mechanic to join our team, focusing on the comprehensive care of the F-35 aircraft, from launch and recovery to full-spectrum maintenance ('nose-to-tail'). The selected individual will perform all maintenance, inspections, and servicing requirements on all aircraft systems in...

  • nterim Pharmacist-in-Charge

    3 weeks ago

    Fallon, United States RPh on the Go Full time

    Job DescriptionJob DescriptionMinimum 1+ years pharmacy experience required.RPh on the Go is seeking an experienced Interim Pharmacist-in-Charge (PIC) to join our team in Reno, NV for a 4-6 week assignment. This is a flexible position with a stable site, where you will be supported by experienced technicians and part-time pharmacists. The ideal candidate...

  • Wastewater Technician

    3 weeks ago

    Fallon, United States Dairy Farmers of America Full time

    General Purpose:Provide operation and maintenance support for the wastewater treatment plant, performing tasks in a safe manner and following safety and environmental regulations.   Job Duties and Responsibilities:Inspect equipment and monitor operating conditions, meters, and gauges to determine load requirements and detect malfunctionsMaintain chemicals...

  • Pharmacy Technician

    3 months ago

    O Fallon, United States Mercy Full time

    We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare...

  • Behavioral Health Technician

    2 months ago

    O Fallon, United States Greenbrook TMS NeuroHealth Centers Full time

    Are you looking to make a difference in peoples lives in an out-patient clinical mental health setting? Greenbrook TMS NeuroHealth Centers has a full-time patient-focused technician position in an out-patient clinical setting with great pay and benefits open in our O'Fallon center! This opportunity is perfect for a healthcare professional with a...

  • Aircraft Mechanic

    3 months ago

    Fallon, United States Lockheed Martin Full time

    Description:What You Will Be Doing:We are in search of a skilled Aircraft Mechanic to join our team, you will perform Launch and Recovery activities and perform maintenance on all systems (“nose-to-tail”) of the F-35 aircraft to ensure they are in good mechanical condition and safe for flight. Additional requirements and responsibilities include but are...

  • Clinical Pharmacist

    8 hours ago

    O Fallon, United States BJC HealthCare Full time

    Additional Information About the RoleAre you a licensed pharmacist looking for a new experience? Our dynamic team at Progress West is looking for a patient-centered and motivated pharmacist. If you have hospital/clinical experience, we would love to hear from you! 7 on, 7 off9:00 PM - 7:00 AM Overview Opened in 2007, Progress West Hospital is BJC...