Front Desk Agent

4 weeks ago

Cherry Hill, United States Residence Inn Cherry Hill Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Residence Inn Cherry Hill

1821 Old Cuthbert RdCherry Hill, NJ 08034 Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • FOSSE experience a plus.
  • Customer Service Experience
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book. 
  • Be familiar with all in-house groups. 
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

 

  • Front Desk Agent

    2 weeks ago

    Cherry Hill, United States Highgate Hotels, Inc. Full time

    The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities FOSSE experience a plu Front Desk, Agent, Hotel, Customer Service, Office Agent, Operations

  • Front Desk Agent

    2 weeks ago

    Cherry Hill, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    2 weeks ago

    Cherry Hill, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk Agent

    7 days ago

    Cherry Hill, United States Residence Inn Cherry Hill Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Receptionist Front Desk

    4 weeks ago

    Cherry Hill, United States Premier Weight Loss Systems LLC Full time

    Job DescriptionJob DescriptionWe are seeking a Front Desk Receptionist to join our medical weight loss practice. As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming experience for our clients and visitors. The ideal candidate will have excellent communication skills, be highly organized, and...

  • Front Desk Agent

    4 weeks ago

    Cherry Hill, New Jersey, United States Residence Inn Cherry Hill Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    4 weeks ago

    Oxon Hill, United States MGM Resorts International Full time

    The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industr Front Desk, Agent, Hotel, Guest, Experience

  • Front Desk

    4 weeks ago

    Spring Hill, United States Terlep Chiropractic Full time

    Job DescriptionJob DescriptionJob descriptionAbout usWCMIortho is a Medical Practice in Brooksville, FL. We are professional and agile. This multi-provider practice is quick paced and focused on concierge level patient care from the first voice on the phone to the welcoming front desk team all the way through the patient journey with the medical team. We...

  • Front Desk

    2 weeks ago

    Spring Hill, United States Terlep Chiropractic Full time

    Job description About us WCMIortho is a Medical Practice in Brooksville, FL. We are professional and agile. This multi-provider practice is quick paced and focused on concierge level patient care from the first voice on the phone to the welcoming front desk team all the way through the patient journey with the medical team. We offer a variety of services...

  • Front Desk

    4 weeks ago

    Spring Hill, United States Terlep Chiropractic Full time

    Job DescriptionJob DescriptionJob descriptionAbout usWCMIortho is a Medical Practice in Brooksville, FL. We are professional and agile. This multi-provider practice is quick paced and focused on concierge level patient care from the first voice on the phone to the welcoming front desk team all the way through the patient journey with the medical team. We...

  • Hotel Front Desk Clerk

    2 days ago

    Pleasant Hill, United States Hyatt House Pleasant Hill Full time

    Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested...

  • Weekend Front Desk Concierge

    7 hours ago

    Beacon Hill, United States Charlesgate Property Management Full time

    Job DescriptionJob Description We are seeking a friendly and customer-oriented Front Desk Concierge to join our growing Beacon Hill Property team. The ideal candidate must have at least 2 years of property management con front desk or hotel concierge experience. As a Front Desk Agent, you will be the first point of contact for our guests, providing...

  • Front Desk Manager

    4 weeks ago

    Richmond Hill, United States CFFNY Full time

    Job DescriptionJob DescriptionThe Front Desk Manager will not only be our best Front Desk Representative, but will lead our Front Desk team to ensure successful completion of all tasks. Equally important is the emphasis that these tasks are to be performed in a manner that delivers an amazing experience for our members and guests.Can you help create and...

  • Hotel Front Desk Receptionist

    1 day ago

    Cedar Hill, United States Comfort Inn & Suites Cedar Hill Full time

    We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love...

  • Front Desk Coordinator

    4 weeks ago

    Chapel Hill, United States UNC Health Care Full time

    / / Front Desk Coordinator **Front Desk Coordinator** Job ID: 12626 Location: Chapel Hill, NC Facility/Division: UNC Medical Center Status: Full Time Shift: Variable Share: share to e-mail **#4 healthcare brand** in the United States overall and the **#2 most trusted** healthcare brand, just after Johns Hopkins and before Mass General. Join our...

  • Front Sales Desk Associate

    6 days ago

    Chapel Hill, United States Gold’s Gyms of the Carolinas Full time

    Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...

  • Hotel Front Desk Receptionist

    24 hours ago

    Cedar Hill, United States Comfort Inn & Suites Cedar Hill Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Front Desk Assistant

    1 month ago

    Chapel Hill, United States Stretch Zone - 1040 Full time

    Job DescriptionJob DescriptionFront-Desk Assistant Job DescriptionHighly rewarding and impactful work; Competitive pay $13-$15/hour with bonus opportunity; Full or Part -Time positions available. Paid Time Off and Top-Notch Health Benefits; Career Growth OpportunitiesPosition SummaryStretch Zone wants to hire a Front-Desk Administrative Assistant as the main...

  • Front Desk Associate

    2 days ago

    Chapel Hill, United States Stretch Zone - 1040 Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceFree food & snacksFree uniformsFront-Desk Associate Job DescriptionHighly rewarding and impactful work; Competitive pay $13-$15/hour with bonus opportunity; Full or Part -Time positions available. Paid Time Off and Top-Notch Health Benefits; Career Growth OpportunitiesPosition SummaryStretch...

  • Front Sales Desk Associate

    4 weeks ago

    Chapel Hill, United States Golds Gyms of the Carolinas Full time

    Job DescriptionJob DescriptionFront Desk AssociateThe Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.This detail-oriented individual will possess excellent...