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IT Field Technician
3 months ago
EMR is one of the world’s leading metal recycling companies with a history spanning decades. At EMR, our employees are the heart and soul of our organization. We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued. We believe in teamwork and collaboration.
Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.
EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans with company match, wellbeing benefits, employee assistance program and more. Join us and be a part of a team that puts people first
Join a global leader in the Metal Recycling Industry
What We Offer:
• Career advancement and on the job training
• Paid time off and 9 paid company holidays
• Comprehensive benefits including medical, dental, vision, and EAP
• 401k with Company match
The core business hours are Monday – Friday, from 8am to 5pm.
Primary Location 12432 Energy Drive SE. Becker, MN
Overview
As a Field Technician you are responsible for providing primary support for all technical issues onsite at our (16) locations spread across MN, WI, and ND. You are expected to independently solve most issues you face with minimal supervision and escalate the remaining issues to a higher level only when necessary. You must be highly skilled in resolving issues remotely and interacting positively with coworkers on the phone. As field-based support is required, a high level of professionalism and presentation is important as well.
Role Responsibilities
Answer, evaluate, and prioritize requests for assistance from employees experiencing problems with hardware, software, networking, telephony, and other computer related technologies
Setup and install new desktop and laptop equipment according to our standards ensuring proper installation of cabling, operating systems, and appropriate software
Resolve the majority of technical issues without additional assistance
Manage customer expectations through proper communication
Provide proper follow-through to ensure issues are resolved to satisfaction
Participate in special projects as assigned by management
Provide after-hours, on-call emergency support as needed
Able to move PC equipment (monitors, printers, laptops, etc) as required to complete assigned installation and troubleshooting tasks
Provide support for iPhone, iPad, Android, and other electronic devices
Document and update installation, configuration, deployment and maintenance procedures
Promote Information Security within the business
Able to travel to Camden, NJ for 6-8 weeks for training
Essential Key Technical Skills
Must enjoy solving a wide variety of problems on a continual basis
Skills and experience with the use of technology in a business environment, including exposure to Help Desk support, data communications/networks, and application environments
Ability to learn new processes and technologies
Excellent customer service, interpersonal, organizational, and communication skills; ability to work in a fast paced, changing environment
Knowledge of basic Active Directory administration
Basic knowledge of TCP/IP, LAN and WAN network topology and design
Hardware troubleshooting and build experience with HP Desktops
Shape
Soft Skills
Excellent communication skills (written and verbal)
Highly self-motivated
1st Class customer service skills
An ability to quickly diagnose and troubleshoot software and hardware issues
Able to work as a team and also individually
Shape
Desirable Skills
MCP, CCENT, and A+ Certifications
HP and Cisco software and hardware experience
Knowledge of Cisco or other Voice Over IP systems
#LI-Onsite
EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve lawful workforce. Other details
- Job Family US Administration
- Pay Type Hourly
