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Specialist, Leasing Experience

3 months ago

Apache Junction, United States Invitation Homes Full time

Who We Are

Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

Your Role on the Team

As a Leasing Experience Specialist at Invitation Homes, you are responsible for carrying out the company’s strategies to achieve occupancy, revenue and customer success goals by facilitating a consistent, high quality end-to-end resident experience from initial inquiry through the duration of the residency. This includes but is not limited to the following tasks:

  • Maintaining awareness of residential home inventory, including pricing, availability, lease expirations, market activity and trends, and competitive available homes.

  • Providing robust and timely feedback to the management team regarding market and home conditions, customer sentiment, and items that could improve or hinder performance.

  • Facilitating the lease process including understanding resident needs, communicating requirements, and negotiating lease rates within guidelines set by asset management.

  • Conducting in-person showings to prospective residents as needed.

  • Promoting lease enhancement options to new and existing residents.

  • Developing and maintaining first class customer service relationships with future, current and past residents

  • Partnering closely with market leadership and collaborators to address resident needs, identify trends and create solutions.

Your Experience Includes

  • High School Diploma or GED and an active State Real Estate License

  • Proven experience in real estate leasing or relevant sales

  • Strong Customer service experience

  • Must be able to travel via own vehicle within assigned area as needed (light-moderate amount of travel anticipated)

  • Experience working with Yardi or Salesforce preferred

  • Strong organizational and time-management skills

  • Problem-solving skills with an ability to work well under pressure

  • Professional verbal and written communication skills

Why Us

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:

  • Competitive pay and an annual bonus program for all associates

  • Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays

  • 401k with matching company contributions

  • Awesome work environment with casual dress

  • Team events and gatherings

  • Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.

Build a foundation here and apply today

Salary Range$25.56 - $44.31Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

  • Annual bonus program

  • Health, dental, vision, and life insurance

  • Long-term and short-term disability insurance

  • Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

  • 401(k) with company matching contributions

  • Awesome work environment with casual dress

  • Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.

To all recruitment agencies: Invitation Homes does not accept agency resumes.  Please do not forward resumes to Invitation Homes employees.  Invitation Homes is not responsible for any fees related to unsolicited resumes.