Senior Technical Support Manager

4 weeks ago

ANAHEIM, United States Sodexo Full time
Unit Description:

Inspired Leaders. Empowered Teams. Let your passion for people be the driver of your success.

 

Sodexo is seeking a Senior Technical Support Manager to work with the OpEx Soft Services framework workstream. The role will be national in scope and support our clients across North American Healthcare. Our OpEx business will support various services:  Environmental Services, Patient Transport, HAI Prevention, Service Response Centers (SRC), and Laundry/Linen. This is a virtual role with 50% travel and can reside anywhere in the United States with proximity to a national airport.

 The successful candidate will:

  • Help further develop our Soft Services framework business within healthcare
  • Be a Subject Matter Expert (SME) in regard to our site management tool (SMS) and Soft FM Service – Cleaning Services, Patient Transport, Service Response Centers, Linen Distribution, and HAI programs
  • Provide operational support to existing and prospective client accounts such as training, development, and new site roll outs
  • Track compliance to key Segment metrics within the function
  • Help onsite management teams maintain compliance with the client contract
  • Utilize their expertise and skills to enhance our operational strategy
  • Knowledge in software programs such as Site Management System, Tele-Tracking, TDSS, Experencia & EPIC as it pertains to patient flow, patient satisfaction and distribution of work orders

 Is this opportunity right for you? We are looking for candidates who: 

  • Have a strong hands-on subject matter experience with ES, PT, SRC & HAI background
  • Has a background in healthcare ideally
  • Have experience managing multiple locations or business segments
  • Can build and foster relationships across Sodexo internally to ensure additional market growth and the promotion of comprehensive solutions offerings to clients
  • Have experience in opening deployments within ES, SRC, PT, Linen Dist. & HAI service lines in a Healthcare Environment.

 

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

 

Working for Sodexo:

Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Sodexo seeks the highest caliber directors who embody the finest leadership skills to move our business forward. Leaders at Sodexo are innovative, talent driven and manage our offerings to clients by creating partnerships that result in a rewarding experience. Sodexo’s leaders have a vision for the future and develop strategies that provide direct support to other leaders and teams in our varied operational areas while embodying our core values of Spirit of Progress, Team Spirit, and Spirit of Service.

What We Offer:

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements:

Basic Education Requirement - Bachelor’s Degree or equivalent experience
Basic Management Experience - 5 years
Basic Functional Experience - 5 years of experience in related field

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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