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Senior Quality Assurance Manager

2 months ago

Norcross, United States OFS Fitel Full time

Job DescriptionJOB PURPOSE: The Quality Manager has the authority, independence and means to develop the Quality Management System and ensure the application of this standard throughout OFS Norcross. Actively communicate and participate in a continuous improvement culture providing recommendations and implementing enhancements to current methods, policies, and procedures.MINIMUM EDUCATION REQUIRED:Degree from an accredited institution in a related field or a B.S. in EngineeringMINIMUM EXPERIENCE REQUIRED: 3 or more years in a managerial roleADDITIONAL QUALIFICATIONS: (Preferred qualifications)
Maintains and continues to develop professional and technical knowledge by participating in training, seminars, and benchmarking best practices
Develop, train and audit on best practices to ensure employee performance and development.
Drives cross functional leadership to ensure a culture of quality
Determine the optimal structure for the Norcross Quality team.
Develop and train Quality Engineers and manage their day to day work.

KEY RESPONSIBILITIES:
Develop quality roadmap in alignment with business goals and objectives
Initiate, facilitate, and lead cross functional teams for structured problem solving and corrective/preventative actions utilizing various quality tools
Ensure improvement effort follow through documentation and communication of best practices and lessons learned
Objectively review and qualify product or process data
Lead quality planning for new product introduction (NPI) projects or changed processes to ensure risks and opportunities are addressed prior to moving to full scale production
Support ongoing quality systems needs surrounding nonconforming material, document change requests, Supplier Corrective action system, training, audits, and RMA system
Monitor in-process and final testing and inspection activities. Track and adjust quality control checks of critical processes in production using statistical data and reports to ensure product requirements are fulfilled
Lead maintenance of ISO registration through participation in periodic surveillance and certification audits, and the internal audit program
Lead quality system training requirements of personnel: provide classroom-type or on-the-job training when needed. Work with Plant HR Manager to maintain training records
Support returned RMA program from receipt of the returns to closure. Facilitate inspections, containment activities, investigations, dispositions, and communication with the customers all in a timely manner
Support Supplier Nonconformance Reporting program including investigations, disposition, and action plan development by partnering with operations and engineering teams
Other quality functions as determined necessary by business or customer or customer need

KNOWLEDGE, SKILLS, ABILITIES:
The person must have or be willing to gain working knowledge of quality management systems, ISO 9001 requirements, Lean Principles, Six Sigma, and proficient knowledge of statistics
Familiarity with continuous process manufacturing
Strong hands on experience with problem solving and related tools
Strong oral and written communication skills Understanding of fiber optics manufacturing and inspection
Ability to direct and lead cross-functional process improvement teams
Strong understanding of manufacturing technologies, processes, and accepted good manufacturing practices

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