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Retail Fragrances Sales Counter Manager

4 months ago

Poughkeepsie, United States Macy’s Full time

Are you ready to bring your amazing self to work?
At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
 
Job Summary:
As the Leader, Fragrance Counter Manager, you oversee the operation and success of the Macy’s fragrance counter. You are responsible for sharing your extensive product knowledge and developing and motivating a team of colleagues to deliver excellent customer service and meet sales goals.  You will partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events achieve sales goals.
 
What we can offer you:

An inclusive, challenging, and refreshingly fun work environment 
Empowerment to perform impactful work with tangible results 
Coverage across medical, dental, vision, and retirement 
Employee Assistance Program (mental health and financial literacy resources) 
Fully-Funded education benefits may include 100% of tuition, books, and fees 
Merchandise discounts 
Colleague Resource Groups (CRGs), give-back/volunteer opportunities

 
What you will do:

Inspire teamwork to reach sales goals and elevate the customer experience
Demonstrate knowledge of products and services to build rapport and loyalty
Understand how to drive sales through brand training, events and strategies 
Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
Build brand loyalty through engaging customers in our rewards program
Communicates with vendors and store leadership to execute company and store-based events to achieve sales goals
Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal and annual goals
Recruit, train, coach, motivate and develop colleagues on policies and goals
Lead product demonstrations and peer-to-peer training
Use point of sale technology and applications, including handheld technology, to assist in selling and fulfilling of customer orders. 
Merchandise new receipts, process damages, testers and select merchandise to return to vendors 
Oversee presentation, organization, storing and stock replenishment
Adhere to safety and hygiene standards; comply with asset protection control procedures

 
Who you are:

Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate
1-2 years of direct experience is preferred
Has advanced authority and expertise in a specific brand
Flexible availability, including days, evenings, weekends and holidays
Strong interpersonal skills 
Resourceful and able to adapt quickly to changing priorities
High school graduate or equivalent (general education degree or GED)

 
Essential Physical Requirements:

Prolonged periods of standing/walking around the store or department
Frequent use of computers, handheld electronic equipment and cash registers
Reaching, crouching, kneeling, stooping and color vision
Lifting and moving items weighing up to 25 lbs.

 
About Macy's
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
 
Bring your creativity, energy and ideas to the Macy's team – Apply Today
 
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. 
 
BEAUTY00
 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.