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Senior Supervisor, Transaction Processing

4 months ago


Albuquerque, United States Conduent State Healthcare, LLC Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
The Senior Supervisor is responsible for the management of the Self Direction Waiver Programs Department and client facing relationships pertaining to Self-Direction Community Benefit, Mi Via, and Supports Waiver programs and processes. 
 
Responsibilities
Maintaining contracted service levels resulting in customer satisfaction. 
Developing and sustaining relationships with the client, providers, and carriers. 
Managing in-office and remote staffing, personnel, and all associated workflows.
 
Requirements
Have a minimum of one year of supervisory and/or management experience. 
Demonstrate working knowledge of MS Office Suite.
Possess Medicaid and Third-Party Liability experience, Commercial Insurance experience desired.
Have experience driving process documentation and continuous process improvements.
Have a high school diploma: college degree preferred. 
 
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. 
In this role, you can expect the following working conditions:

Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career. 

 
Working For You
Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

 
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: 
Bring your authentic self to work 
Grow and thrive, both personally and professionally 
Make a difference with our clients, in our communities, and with the millions of people we support 
 
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best
  
Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The approximate compensation for this position is $51,205 per year.