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Guest Relations Team Member

4 months ago

Agawam, United States Six Flags New England Full time

Six Flags Entertainment Corporation is the world's largest regional theme park company with 26 parks across North America. For more than 55 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.
As a Guest Relations Team Member at the Thrill Capital of New England...
 You'll contribute to our mission by:

Supporting the Six Flags Mantra -- Friendly, Clean, Fast, and Safe Service
Talking with guests and answering questions regarding park policies and procedures
Explaining pass and ticket information to guests 
Assisting with the communication of park information, polices, and procedures 
Resolving guest complaints in a friendly and professional manner
Assisting guests with lost or misplaced season passes and operating the Six Flags Season Pass database
Completing all required paperwork accurately
Providing local area information and directions to guests
Handling sales transactions as needed
Assisting with VIP Tours

 
 You'll do it with your:

Proficiency in computer skills in Microsoft Office and Windows OS are required Strong work ethic, attention to detail, and a commitment to safety
Ability to interact in a professional and positive manner
Analytical problem solving skill
Excellent written and verbal communication skills
Sense of fun
Friendly, outgoing personality, and ability to address guest concerns
Ability to read, speak, write, and understand the English language

 
 You'll know you're ready if you are:

Willing to work in a high performance team environment
Willing to work a flexible schedule, including evenings, weekends, and holidays
Able to meet the physical demands of the job, with or without reasonable accommodations, including walking long distances, standing for long periods of time, lifting, working at heights, etc.
Excellent verbal communication skills
Able to read, speak, write, and understand the English language 
18 years old or older

  
What's in it for you?

Free Admissions for you and a friend to EVERY Six Flags Park
Exclusive Rides parties and events for employees
Scholarship Opportunities
Professional Development
Complimentary tickets for family and friends 
In-Park discounts and more

 
Note: This job description is not intended to be all inclusive. Team Members may perform other related duties as required, meeting the on-going needs of the company.
Six Flags Entertainment Corporation is the world’s largest regional theme park company with 26 parks across the United States, Mexico and Canada. For more than 58 years, Six Flags has entertained millions of families with world-class coasters, themed rides, thrilling water parks and unique attractions. With a culture built on safety, service, fun and friendliness, integrity, innovation, and results orientation, our mission at Six Flags New England is to create fun and thrills for all ages.
 
Six Flags New England is an Equal Opportunity Employer and supports a Drug Free Workplace
 
If you are able to answer "YES" to all of the following questions, please continue the application process by clicking "Apply" 

Can you provide legal documentation establishing your identity and eligibility to be legally employed in the United States? 
Are you able to perform the essential functions of the job for which you are applying with or without reasonable accommodation? 
Within the last 90 days, can you state that you have not used illegal or social drugs (excluding marijuana), such as MDMA (Molly), cocaine and crystal methamphetamine? 
I am willing to agree that future text messages relating to Six Flags, Inc., including company news, job posting application status updates, and other information, may be sent on behalf of Six Flags, Inc. to the cell phone number I provide. 

 




FACTORS


SUBSTANTIATING DATA


 


 


 


 




EXPERIENCE


No experience required.




COMPLEXITY OF DUTIES


·        Must possess above average communication and interpersonal skills. 
·        Must react well in stressful and emergency situations. 
·        Must be able to work in a fast-paced environment. Good analytical problem-solving skills




SUPERVISION RECEIVED


Under the supervision of the Admissions leadership team




ERRORS/SAFETY


Errors in performance, mismanaged paperwork, or failure to adhere to and enforce Operations policies as stated in any Standard Operating Procedures Manual may result in injuries or fatalities to yourself or others




CONTACT WITH OTHERS


Direct and continuous interaction with Team Members, Guests, Leads, and Supervisors throughout the entire park




CONFIDENTIAL DATA


·        Access to confidential information such as reports, phone listings, etc.
High exposure to confidential data.




MENTAL OR VISUAL DEMAND


Requires normal visual and mental demand.




PHYSICAL DEMAND


·        Requires long hours standing, or continuous sitting, bending, eye/hand coordination, near vision, hearing, and speech. 
·        Requires frequent kneeling, manual dexterity, gross motor skills, and color definition.
·        Requires good vision with near and far acuity.
·        Requires using a telephone, radios, and computer equipment.
·        Requires the ability to move and work in different work stations, hand and arm movement.
·        Must be able to lift and carry 15 lbs across 25 feet over various surfaces
·        Must be able to lift and lower 5 lbs above shoulder level




WORKING CONDITIONS


·        Mainly works inside and closely with others
·        Primarily works alone, is exposed to dust/dirt, water
·        Must be willing to work in all weather conditions if necessary