Quality Assurance Manager

Shift: 1st shift City: Solon Swagelok, Northeast Ohio, USASwagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers. Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills-you'll thrive in a culture that promotes learning and development. We strive to be a company where we all can do our best work with a true sense of purpose and belonging. Be Connected. Be Valued. Be You. We hope you'll consider joining our team. Position Summary: Provide leadership, influence, and direction for the service groups' Quality Control and Quality Engineering personnel and activities. This would be done by building effective working relationships with all related groups and people, participation in the standardization of quality system processes, development and execution of plans for continuous improvement, and provide opportunities for personal and professional development of associates. Participate in the activities of the service group staff. Essential Duties & Responsibilities:
Develop skills of associates in the areas of leadership, customer support, problem solving etc. Resolve associate performance issues as needed. Create and maintain an environment that promotes teamwork, energy, and efficiency. Administer performance and wage system.
Maintain Swagelok's quality reputation through the management of the product returns, recall and containment processes.
Maintain and communicate service group Quality related metrics to ensure clear visibility and understanding of our current state of product Quality and of the quality system. Develop plans to address critical areas for improvement. Lead service group quality review board activities (QRB/MRB) and influence peers in regard to resolving quality problems. Coordinate and lead the returns process for the service group.


Establish and maintain the balance between market / customer quality requirements and sustained profitability.
Ensure appropriate implementation, communication and adoption of Product Quality Planning within the service group.
Manage and support internal and external Quality audit events.
Manage the corrective action process for the service group, taking ownership for adding and closing all corrective actions, while providing assistance to the corrective action owners to ensure effectiveness
Maintain appropriate staffing levels, shift coverage, and inspection capabilities (skills and equipment) at each site. Balance resource capacity to workload based on the implementation of efficient best practices.
Manage group budget. Work with department supervisors to establish budgets, meet budget targets, analyze variances, and identify cost reduction opportunities
Continually look for ways to improve methods and documentation for all business processes related to quality.
Assist with strategic quality planning for the service group. Identify, analyze, assess, define and prioritize key quality projects, metrics, and goals to support the service group annual business plan.
Work with the operations facilities to provide an increasing level of service and responsiveness based on their needs to solve top quality issues.
Build effective working relationships that lead to improve overall quality awareness and levels.
Ensure that corporate quality systems and procedures are consistently implemented within at all sites within service group. Identify opportunities to reduce costs and improve processes at all levels.


Strong Communicator, Quality Systems, Product Quality Planning, Manufacturing Process, Problem Solving Methodologies, Associate Development, ISO 9000 awareness, Quality Certification.
As a leader, you are expected to know, enforce, and appropriately escalate all Swagelok associate policies.

Education and/or Work Experience Requirements: Required:
Bachelors degree
5+ years Managerial Experience

Preferred: Education: Engineering degree ; Masters level degree or equivalent A strong understanding and working knowledge of the nature of manufacturing plant operations.
Skills/Knowledge: Considered an expert in one of the following areas: Product Quality Planning, Lean Manufacturing Methods/Tools, Six Sigma, Quality Systems, or Large Scale New Product Development (OEM/Consumer Products) Critical Competencies:
Self-Awareness: Self Confidence
Self-management: Initiative, Adaptability, Emotional Self Control
Social Awareness: Service Orientation, Organizational Awareness

Relationship Management: Influence, Teamwork & Collaboration, Developing Others, Inspirational Leadership
Working Conditions and/or Physical Requirements:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Ability to pass vision acuity test with or without reasonable accommodation.

Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards. To apply: 1. Click 'Apply Now' to the role of interest, upload your resume and complete the application.2. Those that match our qualifications will be contacted to schedule a phone interview. Congratulations on taking the first step to Be Connected. Be Valued. Be You. Swagelok is proud to be an Equal Opportunity and Affirmative Action Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990,the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law. This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.