Quality Engineer

About Fastener Tool & Supply, Inc.

Fastener Tool & Supply, Inc. (FTS) is a value-added fastener distributor located just outside of Cleveland, OH. Our custom-tailored value proposition provides customers with turnkey solutions, integrated into our customer’s operations. Our diverse customer base has challenged FTS to develop a robust supply chain, utilizing a foundation of premier Aerospace and Defense manufacturing partners as well as high performance and Commercial / Industrial manufacturers. This unique supply chain enables our team to provide our customers with creative solutions, rooted in continuous improvement, engineering, and value. We pride ourselves on exceeding performance goals. Our trusted quality and timely delivery KPI’s consistently exceed 99%, which is why our customers continue to challenge us with new growth opportunities. We are rooted in our core values, and look forward to adding talented individual contributors to our team

Summary of the Quality Engineer position

The Quality Engineer (QE) collaborates with both internal (Sales, Purchasing, Warehouse, and Quality) and external (customers and suppliers) partners on all activity required to effectively meet customer quality requirements.  The QE has primary ownership and responsibility for supplier quality throughout FTS operations. The QE plans, organizes, and manages the overall product quality through strategic activities. The QE will develop positive relationships with suppliers and customers. They will demonstrate proficiency when representing FTS and FTS products while interfacing with FTS customers and suppliers. 

Essential Responsibilities and Duties

• Performs audits of existing suppliers, including desk audits of quality manuals and data sheets, site audits of processes and systems and annual assessments of performance
• Completes and communicates supplier quality system audit reports, manages the Corrective Action process for audit findings as required and drives completion within expected timeframe
• Performs supplier selection related activities for potential suppliers. Develop working relationships with new and current suppliers to ensure performance demands are met
• Build effective working relationship with customer’s engineering, supply chain, and quality teams
• Coordinates new product development, process capability studies, first article inspection, validation plans, frozen process plans, and evaluation requests
• Assists and coordinates supplier recovery plans with internal teams to meet customer demand expectations
• Assists Quality Assurance (QA) team with inspection / lab equipment setup, programming, and training
• Assists operations with shop floor process improvement, assembly, and customer application equipment research, procurement, installation, operation, and training
• Develops, tests, implements, and measures effectiveness of work instructions or best practices for customer specific needs (kitting, assembly, special processing, etc.)
• Leads product development bill of material (and / or internal process router) creation, process development for both internal and external processes
• Initiates and facilities resolution of problems related to customer specifications or methods
• Assists manufacturers through continuous improvement activities for cost reductions, quality improvements, and manufacturing best practices
• Leads internal teams in effort to meet customer improvement requirements for process changes, process development, manufacturing methods, and source development
• Assists in the development of other Quality Engineers
• Provides direct internal support and acts as subject matter expert regarding the performance, capability, application and inspection methods for customer product application, customer product rejections, and customer product resolution

Key Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experienced in supplier quality, capacity management, manufacturing engineering, supplier development or crisis management
• Strong relationship management: influence, teamwork, collaboration
• Positive forward-thinking attitude with a high level of energy
• Ability to utilize inspection and quality tools to anticipate bottlenecks, explore contingencies, provide solutions and drive improved internal and/or supplier performance
• Strong collaboration and leadership skills
• Strong accountability and project management for tasks without close supervision
• Act with strong sense of urgency and commitment
• Able to handle uncertainty and the unexpected while handling unfamiliar tasks
• Ability to multitask and manage workload efficiently and effectively
• Ability to drive sense of urgency to suppliers focused on information, communication, and results
• Provide direct & actionable feedback
• Provide timely information for accurate decisions
• Develops and demonstrates effective knowledge of customer quality requirements, blueprints, and other technical flow downs and requirements
• Demonstrates proficiency in preventative control planning, process validation, efficient problem-solving

Education/Training

Bachelor’s degree in an engineering discipline (mechanical or industrial preferred), technical, or quality-related field required.

Experience

3+ years of prior work-related experience or equivalent technical education is preferred.

• Physical Requirements and/or Working Conditions
• Position may require walking, sitting, standing, kneeling or bending for long periods of time. Position may require lifting or maneuvering packages up to 70 pounds. This job summary is intended to be brief and does not list all the duties for this position. Position may require other related duties as assigned. Ability to travel to off-site locations as required. Sufficient dexterity and eyesight for inspection of products required. Ability to perform the essential job functions consistently, safely and successfully with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.  Ability to pass vision acuity test with or without reasonable accommodation. 

FTS provides a comprehensive, competitive package of valuable benefits focused on health and wellness, compensation, retirement planning, and supplemental benefits.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. FTS is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

• FTS is proud to be an Equal Opportunity and Affirmative Action Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law. FTS will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990,the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law.