Product Owner, IT Service Management

About Us:We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.??? One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.  Learn more about our commitments to Inclusion & Diversity here.The TeamPVH is on a mission to redefine the fashion industry by driving full digitization along the company’s entire value chain, from product design all the way to the consumer. Technology plays a key role.The Technology team aims to become the driving force in the organization for technology strategies & tools that enable the company’s growth drivers and create ever-increasing value for the end-user; be it for the PVH organization, the employees, our customers or consumers.The team is part of the Operations & Service Management Organization and fits within the wider Global Infrastructure & Operations department. Operations & Service Management is responsible for Application Managed Services (L2), Enterprise Operations Center including L2 for Infrastructure, Network, Security, Digital Experience, and Global Service Desk & Service Management.The team is responsible for Service Management, as part of Global Service Desk & Service Management team.As part of Service Management, this role is responsible for setting up world class Service Management capabilities within PVH including Incident Management, Problem Management, Change Management, CMDB, IT Asset Management etc., leveraging our investment in key platforms like ServiceNow. The team is dedicated to delivering exceptional service management and support operations, closely collaborating with stakeholders and partners around the globe.IT Operations & Service Management is an important team and directly involved in enabling the PVH vision: being brand builders who focus out passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.About the Role:The Product Owner, ITSM is responsible for ensuring that the ServiceNow platform supports the company's goal to be the highest performing in the sector looking at operational excellence and customer satisfaction.This role focuses on the strategic development and optimization of IT Service Management (ITSM) processes, aligning the ServiceNow platform’s ITSM functionalities with the business’s aggressive performance targets.As the company scales globally, the ITSM Product Owner will play a critical role in improving service efficiency, minimizing downtime, and enhancing the overall user experience.The Product Owner works closely with cross-functional teams—IT, Retail Operations, HR, Facilities, Designers, and more—to ensure the ServiceNow ITSM modules continuously evolve to meet the needs of a dynamic business.The ideal candidate is a good listener and strategic thinker who can translate business objectives into actionable improvements and innovations within the ServiceNow platform, driving measurable performance gains across the global organization.With an eye on the competitive fashion retail landscape, the Product Owner will leverage data, user feedback, and industry best practices to ensure the platform delivers superior service, reduces operational costs, and enhances customer-facing processes.By doing so, the Product Owner will directly contribute to the company’s ability to outperform competitors in delivering a seamless and efficient service experience to both internal and external customers.What You'll Do:

Strategic Leadership:
Set the strategic direction for ITSM processes and the ServiceNow platform, ensuring alignment with business objectives.
Work closely with business stakeholders to ensure ITSM-related functionalities of ServiceNow align with the company’s strategic goals and service management priorities.



Governance & ComplianceMaintain governance frameworks, ensuring compliance with corporate standards, security policies, and regulatory requirements. 


Team Leadership
Manage and mentor a team of ITSM professionals, fostering a high-performance culture.
Oversee managed service partners and integration partners fostering a high performance culture.



Product Roadmap & Prioritization:Develop and maintain the product backlog for ITSM modules on ServiceNow. Prioritize features based on business value, user feedback, and strategic alignment.


Process Improvement:
Drive continuous improvement of ITSM processes (e.g., Incident, Problem, Change Management) within ServiceNow to enhance service delivery and efficiency.
Ensure alignment with ITIL and industry best practices.



Agile Product Management:
Lead the development team in implementing ITSM solutions using agile methodologies.
Conduct backlog grooming, sprint planning, and product reviews to ensure timely delivery of ITSM functionalities.



Stakeholder Collaboration:Act as a liaison between business units and IT, gathering feedback on ITSM needs and translating them into actionable product features and improvements within ServiceNow.


Data-Driven Decision Making:Use ITSM performance metrics and data to make informed product decisions, ensuring that ServiceNow delivers measurable value to the business.


Innovation & Adoption:
Lead initiatives to introduce new ITSM functionalities and features on the ServiceNow platform, driving adoption across the organization.
Ensure that change and release management processes are in place for smooth rollouts.



(Organizational) Change Management:Support the rollout and adoption of new ITSM processes and ServiceNow features by working with change management teams to drive end-user engagement and training.

What You'll Bring:
Bachelor’s or Master’s degree in related field.
10+ years experience in IT and Product Ownership of which 5+ years in a leadership role managing ITSM processes.
Deep understanding of ITSM platform (preferably ServiceNow) architecture and integrations.
ITIL certification (preferred).
Proven ability to manage ITSM processes and work with agile teams.
Strong strategic thinking and decision making ablilities.
Excellent communication and interpersonal skills.
Experience creating, documenting and operationalizing IT processes.
Budget management experience.
Have a strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship oriented through transparent and proactive communication.
Track record collaborating closely with service teams in an international organization
Knows how to enable and share a common, customer-centric culture with the teams and apply common methods to drive excellence in the role or function.
#LI-Hybrid#LI-MS1Additional Compensation: This role is bonus eligible.Your Wellbeing is Our PriorityAt PVH, we offer competitive, cost-effective, and comprehensive benefit packages. We strive to provide options when it comes to your health, finances, and work-life balance. This includes:
Pay & Insurance: Competitive pay, bonus programs, best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.
401(k): An above-market 401(k) contribution to help our eligible associates save for retirement.
Flexible Workplace: Generous company-paid holidays, paid time off, hybrid working arrangements, volunteer opportunities, seasonal hours, and flexible work schedules.
Wellbeing Support: A variety of wellbeing tools and programs such as, Headspace membership, reimbursement for fitness memberships and/or digital meditation subscriptions, and the opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities.
Care.com Services: Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through.
Education Assistance: Receive support for continued education including tuition reimbursement.
Associate Discount: Shop at our company outlets and e-commerce sites at a discount.
Please note, eligibility depends on employment status, location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled.PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant’s current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH.