IT Support Apprentice

2 weeks ago

Columbus, United States Cognizant Technology Solutions Full time

Cognizant Apprenticeship Program – IT Support Technician 


 


Apprenticeship: Program Overview Cognizant Apprenticeship Program is officially registered and recognized by the Department of Labor (DOL). Every graduate of our Registered Apprenticeship program receives a nationally recognized credential from the DOL.  


  


The IT Support Technician apprenticeship program is a one-year paid learning experience; in which new hires are required to successfully complete specific learning hours and on-the-job training to ensure success in their new role and pass technical assessments along the way.  


 


Upon graduating and receiving a certificate from the apprenticeship program, Associates will be eligible for continued employment with Cognizant based on education, work experience, technical assessment, performance evaluation, and client engagement.  


  


 


Position Overview 


By joining Cognizant as an IT Support Technician Apprentice, new hires will work within the Cloud, Infrastructure & Security (CIS) practice to provide professional and technical support for clients across all industries and their systems and networks in the following areas: general system administration, network administration, cloud administration, and end user systems and application support. This is a client-facing role including regular interactions with various client managers.  


  


New hires will get trained in specific technical skills to enhance core competency skills and grow their career. Throughout the first year at Cognizant, we will closely monitor progression and offer coaching, training, and support to help achieve long-term career goals at Cognizant.  


 


Responsibilities 




Open to relocating within the U.S. for future assignments as required by business needs 


Work in a 24/7 rotation shift, meaning shift start and end times will vary and will often commence and/or end outside of normal business hours 


Provide first level support and resolution for Cognizant products, internal associates, and clients – including working on assigned tickets with a focus on account provisioning and troubleshooting 


Answer and respond to inbound calls or electronic requests from end-users regarding incidents and log and track all incidents and requests  


Create detailed notes of the problem the user is experiencing, find steps they can take to fix the issue, manage the flow of incoming support requests, and update into the service desk tracking software 








Update general knowledge of current corporate, division, and facility-specific products; in addition to improving the ability to resolve requests on first contact 


Ability to create tickets, categorize and prioritize open items in action log and ensuring timely delivery across the organization 


Escalate production issues quickly and drive resolution while communicating status and resolution path to client 


Follow up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete 


Undergo training based on project requirements 

  • Complex/Loss Sensitive Casualty Underwriter, AVP

    Found in: Talent US C2 - 1 week ago

    Columbus, United States Zurich Insurance Company Full time

    Zurich is currently looking for an experienced Loss Sensitive Casualty Underwriter to join our Middle Market Complex Casualty Underwriting team in the East or Midwest Region. We are open to hiring talent located in the NY Metro area, New Jersey, Connecticut, Philadelphia, Boston, DC, MD, or VA in the East or Chicago, St. Louis, Overland Park, Kansas, OH,...

  • Cloud Data Engineer

    6 days ago

    Columbus, United States Revel IT Full time

    Our Columbus, Ohio client has a contract opportunity for a Cloud Data Engineer who will be responsible for developing, expanding, and optimizing our data pipeline architecture, as well as optimizing data flow and collection for cross functional teams. Is this the next step in your career Find out if you are the right candidate by reading through the complete...

  • Cloud Data Engineer

    Found in: Appcast US C2 - 1 week ago

    Columbus, United States Revel IT Full time

    Our Columbus, Ohio client has a contract opportunity for a Cloud Data Engineer who will be responsible for developing, expanding, and optimizing our data pipeline architecture, as well as optimizing data flow and collection for cross functional teams.On-site 2-3 days/week in Columbus, Ohio.NO THIRD PARTIES! Candidates MUST be on our W2 payroll. Position...

  • Cloud Data Engineer

    2 days ago

    Columbus, United States Revel IT Full time

    Our Columbus, Ohio client has a contract opportunity for a Cloud Data Engineer who will be responsible for developing, expanding, and optimizing our data pipeline architecture, as well as optimizing data flow and collection for cross functional teams.On-site 2-3 days/week in Columbus, Ohio.NO THIRD PARTIES! Candidates MUST be on our W2 payroll. Position...

  • Cloud Data Engineer

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Columbus, United States Revel IT Full time

    Our Columbus, Ohio client has a contract opportunity for a Cloud Data Engineer who will be responsible for developing, expanding, and optimizing our data pipeline architecture, as well as optimizing data flow and collection for cross functional teams.On-site 2-3 days/week in Columbus, Ohio.NO THIRD PARTIES! Candidates MUST be on our W2 payroll. Position...

  • Data Engineer

    1 week ago

    Columbus, United States Revel IT Full time

    This is a contract-to-hire opportunity. Preference is that candidates are local to Columbus or at least in the MidWest region. Fully remote. Our direct client is looking for a Data Engineer to help support the IT organizations data strategy in support of their business customers, as well as internal initiatives. If you are a Data Person, who knows how to...

  • Data Engineer

    Found in: Appcast US C2 - 2 weeks ago

    Columbus, United States Revel IT Full time

    This is a contract-to-hire opportunity.Preference is that candidates are local to Columbus or at least in the MidWest region.Fully remote.Our direct client is looking for a Data Engineer to help support the IT organization’s data strategy in support of their business customers, as well as internal initiatives. If you are a “Data Person”, who knows how...

  • Data Engineer

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Columbus, United States Revel IT Full time

    This is a contract-to-hire opportunity.Preference is that candidates are local to Columbus or at least in the MidWest region.Fully remote.Our direct client is looking for a Data Engineer to help support the IT organization’s data strategy in support of their business customers, as well as internal initiatives. If you are a “Data Person”, who knows how...

  • Director of ERP

    6 days ago

    Columbus, United States Revel IT Full time

    Our Columbus, Ohio client has a full time opportunity for a Director of ERP who directs and coordinates the development, production activities and optimization of the JD Edwards Enterprise One ERP system by defining the goals and objectives for required computer information systems, in addition to planning for, developing, and implementing new computer...

  • Director of ERP

    Found in: Appcast US C2 - 7 days ago

    Columbus, United States Revel IT Full time

    Our Columbus, Ohio client has a full time opportunity for a Director of ERP who directs and coordinates the development, production activities and optimization of the JD Edwards Enterprise One ERP system by defining the goals and objectives for required computer information systems, in addition to planning for, developing, and implementing new computer...

  • Director of ERP

    Found in: Appcast Linkedin GBL C2 - 7 days ago

    Columbus, United States Revel IT Full time

    Our Columbus, Ohio client has a full time opportunity for a Director of ERP who directs and coordinates the development, production activities and optimization of the JD Edwards Enterprise One ERP system by defining the goals and objectives for required computer information systems, in addition to planning for, developing, and implementing new computer...

  • Quality Assurance Manager

    Found in: Appcast US C2 - 4 days ago

    Columbus, United States Revel IT Full time

    Our Columbus, Ohio client has a full-time / permanent opportunity for a Quality Assurance Manager. The QA Manager is responsible for managing the QA team while ensuring that the proper procedures are followed for all production system changes for our Client. This hands-on role will work in conjunction with the IT and Business departments to drive best...

  • Quality Assurance Manager

    3 days ago

    Columbus, United States Revel IT Full time

    Our Columbus, Ohio client has a full-time / permanent opportunity for a Quality Assurance Manager. The QA Manager is responsible for managing the QA team while ensuring that the proper procedures are followed for all production system changes for our Client. This hands-on role will work in conjunction with the IT and Business departments to drive best...

  • Quality Assurance Manager

    Found in: Appcast Linkedin GBL C2 - 4 days ago

    Columbus, United States Revel IT Full time

    Our Columbus, Ohio client has a full-time / permanent opportunity for a Quality Assurance Manager. The QA Manager is responsible for managing the QA team while ensuring that the proper procedures are followed for all production system changes for our Client. This hands-on role will work in conjunction with the IT and Business departments to drive best...

  • Critical Facility Engineer

    1 week ago

    Columbus, United States Colliers Full time

    Make your next move an expert one.At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.Why Colliers?Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble,...

  • App Dev Project Manager-Columbus, OH

    1 week ago

    Columbus, United States Georgia IT Inc Full time

    App Dev Project Manager Location: Columbus, OH (Remote) Duration: 9-12 Months Rate: DOE Senior Technical Project Manager who has managed application development projects in a Retail Pharmacy domain. Job Description As a Sr. Manager, IT Applications Services, Retail Pharmacy you will serve as the subject matter and technical expert for assigned applications....

  • API Manual Tester

    1 week ago

    Columbus, United States IT Vision Group Full time

    Job DescriptionJob DescriptionTitle : API Manual TesterLocation: Columbus, OH (Hybrid) 2 day onsite 3 day remoteDuration: 12 Months+  Job Description : A manual tester with the below required skillset -Test planning -Test execution (smoke, functional, system test, End-to-End, UAT and regression)Knowledge of healthcare (Medicaid business a plus)ALM...

  • Server Engineer

    1 week ago

    Columbus, United States Micro Doctor IT Full time

    **Server Engineer (Windows) | Warren** * Warren, OH * Full-Time * Service * Server Engineer (Windows) | Warren Micro Doctor is a growing customer-focused professional service company, providing exceptional computer and network support. We are currently seeking individuals who are friendly, enthusiastic, and have the desire to excel in both their professional...

  • Infrastructure / Operations Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Columbus, United States Gravity IT Resources Full time

    We are seeking an experienced and detail-oriented Infrastructure/Operations Manager to join our client's dynamic operations and infrastructure team. The ideal candidate will have a strong background in ensuring availability and security of critical systems, lead conversations to understand business processes, and have prior experience with 24/7 observability...

  • Infrastructure / Operations Manager

    7 days ago

    Columbus, United States Gravity IT Resources Full time

    We are seeking an experienced and detail-oriented Infrastructure/Operations Manager to join our client's dynamic operations and infrastructure team. The ideal candidate will have a strong background in ensuring availability and security of critical systems, lead conversations to understand business processes, and have prior experience with 24/7 observability...