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Group Coordinator
3 months ago
What You Will Be Doing
Maintain an environment of professionalism
To adhere to house rules, departmental policies, and safety standards
Communicate clearly with guests and management
Respond to or channel any guest requests/complaints to the department or proper manager
Use problem-solving skills to professionally handle any guest issue, question, or concern
Perform other duties as assigned by management
How You Will Do It
Act as the direct contact for small group outings from inquiry, to booking, to execution
Serve as the primary contact for large group outings once the contract has been finalized and provided by the Sales Executive.
Execute and lead plans to support small group business including phone calls, order taking, etc.
Process contracts and necessary paperwork for the Group Sales Department and provide accurate reporting on a weekly basis including detail sheets, room pick-up reports, and payment status.
Provide constant communication between other departments
Maintain accuracy on room numbers and ticket orders for print and distribution to clients
Work closely with Group Sales, Front Desk, Food & Beverage and all other departments to coordinate group visit details and plans.
Interact with Guests at events to ensure a quality experience.
General office duties such as copying, filing, faxing and general correspondence.
Assist with other areas of the Front Desk department as needed.
Operate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and out
Answer telephone calls from internal and external guests/customers as well as inter-departmental calls.
Compliance with communication protocols for telephone and email
To adhere to PCI compliance procedures
What You Will Need
Must be at least 18 years old
Strong organizational, verbal, and written communication skills.
Multi – task oriented and a self-starter.
The ability to work flexible hours; Weekends are required.
Commitment to providing world class service to internal and external guests.
Computer experience including; proficiency in Microsoft Office (Word, Excel, Outlook)
Knowledge of Opera software preferred
Prior guest services experience required
Should have an enthusiastic and service-oriented attitude
Why work with us?
Flexible scheduling – work as little or as much as you want
Paid training
DailyPay – work today, get paid tomorrow
Advancement opportunities
Free admission to ALL Six Flags parks, including White Water Bay
Free tickets for friends and family
Discounts on passes, food, and merchandise
Exclusive employee events
Fun rewards, benefits, and more
Pay Range: $17-$17.50
