Lead RPO Specialist

We are looking for customer service-oriented people to work in our offices and staff hiring events throughout the country. If you are bi-lingual that’s a PLUS

Job Description: 

Manage the candidate experience, whether they are being interviewed, hired, or considered for the job.
Provide excellent customer service to all applicants - ensuring they feel welcomed and valued throughout the process.
Share pertinent information with applicants including information regarding client roles available, policies, expectations, and requirements
Ensure that all client hiring processes are complete and in compliance per client guidelines; including applicable interview process, administering oral drug tests, collecting information such as ID and education, and completing an I-9 to verify work authorization
Verify that each applicant knows all of the necessary details for their assignment and has the opportunity to have any and all questions answered prior to leaving the recruitment location 
Perform all required data entry in our client systems playing close attention to detail in a high-volume environment
Work effectively across a variety of communication channels: in-person, phone, email, live chat, social media, etc. with a strong focus on customer satisfaction and respect.
 Delight candidates during every service interaction.
Work collaboratively with teammates to solve customer issues as quickly and efficiently as possible
Engage future potential talent through talent communities and talent pipelines
Build sustainable relationships of trust through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives
Assist in defining goals for the team and building a strategy to attain them
 Track and approve hours worked for team members
Lead by example – inspire your team to put their best foot forward by embodying what you expect.
Other job functions as business demands

Requirements:


3-5 years customer service experience in retail, recruiting or the hospitality industry
Minimum of 2 years’ experience leading a team of at least 3 staff members4
 Heavy focus on following standard work and quality control with all processes
High-level comfort using online software, webcams and scanners
Focus on customer service ensuring a positive experience at all times
Ability to stay calm when under pressure or dealing with challenging situations
Excellent written and verbal communication skills, ability to speak professionally with candidates, staff, and clients. (Bi-lingual skills a plus)
Ability to work extended hours and/or Saturday/Sunday to meet business needs
In person attendance and the ability to work overtime as needed is required. This role cannot be remote 





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