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Theater Guest Services

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Rockville, United States IPIC Theaters, LLC Full time

Job DescriptionGuest ServicesAccountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone.Responsibilities:Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating.Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable.Use reservation system and seating chart according to IPIC policies.Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.Build a relationship that makes guests want to return.Use hospitable farewell techniques to say goodbye/thank you to every guest.Secure payments and process through the POS in a timely manner.If asked by Management, act as a peer mentor for new team member members.RequirementsExperience Qualifications:Previous experience is preferred or a minimum of 6 months experience in food service/hospitality/sales.Previous point of sale system experience is recommended.Ability to work collaboratively in a fast-paced work environment.Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service.Ability to work a variable schedule, including weekends, and shifts from morning through late night.Position will require frequent standing, bending/kneeling, lifting and carrying up to 50 lbs.Team Member Incentives:Flexible SchedulingFree TelemedicineDental and VisionFree Movie TicketsFood Beverage Discounts at all locationsDiscounts through Life Mart and Tickets At WorkCareer growth potential - advancement opportunitiesTeam Member Recognition Programs - earn rewardsMovie Screenings