Customer Account Manager

2 weeks ago


Sussex, United States Quad Full time

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.
The Customer Account Manager is the primary liaison between external customer and internal sales, operations and production teams to ensure product meets customer requirements. This role is responsible for customer order from point of inception to completion and delivery of finished product to the client.  
 
This position is on-site in office at Sussex, WI plant location.
 
Responsibilities:

Serve as liaison and project manager for customer orders to communicate changes in specifications, schedules, estimates and/or instructions – representing the company as central point of communication.  
Analyze and review all order plans to identify and correct barriers to ensure project success 
Resolve and troubleshoots customer and/or production issues that arise and escalate when necessary 
Produce and create standard and custom customer reports and communications 
Communicate and monitor production schedule, including quality of product to maintain on-time delivery  
May lead cross-departmental projects  
All other duties as assigned  

 
Qualifications:   

Ability to work independently, multi-task and balance a number of Customer Accounts 
Ability to successfully analyze problems, drawing valid conclusions and make recommendations 
Ability to travel in and out-of-state to customers for onsite consultation 
Proficient with math applications  
Proficient in Microsoft Office applications; including, Word, Excel, PowerPoint 
Excellent written and verbal communication skills  
General knowledge of print industry and processes  

 
#LI-TK1

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.





Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.





Drug-Free Workplace



  • Sussex, United States QuadGraphics Full time

    Serve as liaison and project manager for customer orders to communicate changes in specifications, schedules, estimates and/or instructions representing the company as central point of communication. Analyze and review all order plans to identify a Account Manager, Manager, Customer, Manufacturing, Accounting


  • Sussex, United States QuadGraphics Full time

    Serve as liaison and project manager for customer orders to communicate changes in specifications, schedules, estimates and/or instructions representing the company as central point of communication. Analyze and review all order plans to identify a Account Manager, Manager, Customer, Manufacturing, Accounting


  • Sussex, United States Quad Full time

    As a global marketing experience company, Quads goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. Weve built a rich legacy by believing in our people, allowing them to act like owners and to...


  • Sussex, United States Quad Full time

    As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and...


  • Sussex, United States Quad Full time

    As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners...


  • Sussex, WI, United States Quad Full time

    As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners...

  • Accounting Analyst

    4 days ago


    Sussex, United States GFG Peabody Full time

    **About GFG Peabody** At GFG Peabody, we take pride in our rich history, high quality custom metal coating products and our company culture! Our Mission is to improve manufacturing as a trusted global supplier and always be responsive to the interests of our employees, shareholders and the communities in which we operate. Located in Sussex, WI, our company...

  • Customer Service

    7 days ago


    Sussex, United States Pick N Save Full time

    POSITION DESCRIPTION POSITION TITLE: Cashier ACCOUNTABLE TO: Customer Service Manager - ____________________________________ PRIMARY OBJECTIVE: Performs customer checkout transactions using a register. NATURE AND SCOPE Emphasis and primary challenge in this position is on following front end checkout procedures in all transactions, maintaining positive...


  • Sussex, United States Quad Full time

    The Accounts Payable Processor is responsible for the timely processing, reconciliation and payment of AP vendor accounts, monitoring and responding to vendor inquiries through the shared AP mailbox. This position requires high volume invoice processing and will work directly with external Vendors, internal Procurement, Storeroom and Receiving teams for...


  • Sussex, United States Quad Full time

    As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners...


  • Sussex, United States QuadGraphics, Inc. Full time

    > As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners...


  • Sussex, United States Nature's Path Full time

    ** Regional Sales Manager - REMOTE** **Job Category****:** Sales **Requisition Number****:** REGIO001391 Showing 1 location **Job Details** **Description** The Regional Sales Manager is accountable for the management and development of the Natures Path Brands across Albertsons Enterprise. This will include a network of broker account coverage &/or direct...


  • Sussex, United States Taco Bell Full time

    Restaurant General Manager Sussex, WI If applying to a Taco Bell Cantina restaurant you must be 21 years of age. "You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit...

  • Manager in Training

    5 days ago


    Sussex, United States Valvoline Instant Oil Change Full time

    The **Service Center Manager** at Valvoline Instant Oil Change (VIOC) is responsible to efficiently run one of our service centers. You will take pride in managing a service center from the bottom up, from daily tasks to reporting store profitability and recommending changes. Our managers direct the daily operations of all service center employees. A day in...

  • General Manager

    7 days ago


    Sussex, United States Papa Johns Full time

    Job Summary The General Manager for Corporate Restaurant Operations managesandassumes responsibilityfor allfunctionsofaPapaJohnsrestaurant to ensurerestaurant profitability. This isaccomplishedbybeingaself-sufficient leader,makingquality decisions,andensuring proper planning, forecasting, and systems are in place. Other responsibilities include...


  • Sussex, United States Valvoline Full time

    As a Service Center Manager, you will blend technical and management skills to lead, develop and train others in providing superior customer service. No day is ever dull. You'll be on the move, interacting with your team and customers to find the bes Manager, Customer Service, Retail

  • Bakery Manager

    7 days ago


    Sussex, United States Metro Market Full time

    PRIMARY OBJECTIVE: In the absence of the department manager, responsible for off-shift operations of the bakery department. Supervises the department to ensure an unprecedented shopping experience for the customer and to promote sales by focusing on quality and freshness. COMPANYWIDE RESPONSIBILITIES: 1. Follows all company and department policies and...

  • Assistant Manager

    7 days ago


    Sussex, United States Quarry Mart Mobil LLC Full time

    **About us** Quarry Mart Mobil LLC is a small business in Sussex, WI. We are engaging, collaborative and our goal is to serve the Sussex and surrounding community with the best service, food and petroleum with the lowest prices. We are a family-owned business, literally built from the ground up in 1994, dedicated to providing high quality service with a...


  • Sussex, United States Kwik Trip, Inc. Full time

    Kwik Trip 1124 Minimum Starting Pay: $18.00 Shift: Variable Assistant Food Service Leader Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Assistant Food Service Leaders are responsibl Kitchen Manager, Manager, Customer Service, Assistant, Food Service, Kitchen, Restaurant


  • Sussex, United States Pepsi Beverages Company Full time

    CLICK HERE to view our Merchandiser Realistic Job Preview Video  Great Milwaukee Area  Must be available to work weekends and holidays Position is responsible for product merchandising within large volume stores (Grocery, etc.). This includes stocking shelves, rotating shelved product, setting up displays, stocking and rotating products in coolers,...