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Administrative Assistant- Commercial Accounts

1 month ago

Murfreesboro, United States Servpro Industries, LLC Full time

What we offer

Excellent health benefits plan, which includes medical, vision and dental options
401(k) with company match
Company profit sharing plan
Generous paid time-off and paid holidays
Paid parental leave
Company-paid mental health benefit through Headspace
2 free on-site fitness rooms
Employee Assistance Program
Employee Resource Groups
Personal and professional development program

Job Summary
The Commercial Accounts Division is an inside/outside sales team. Sales support is a vital activity for the Commercial Accounts Administrative Assistant. The administrative functions assist sales efforts and are vital to building and maintaining relationships to increase claims volume. In addition, this position assists the needs of a number of different customers including insurance professionals, facilities managers, franchises, co-workers and managers.
You will

Actively and consistently support all efforts to simplify and enhance the Franchise/customer experience.
Constant telephone and computer use during business hours.
Provide customer service to both internal (corporate staff) and external (franchises, franchise employees, and clients) customers.
Ensure that all administrative needs of the Commercial Accounts Division are addressed. Needs include, but are not limited, to the following:



Monitor and Distribute Faxes, Interoffice Mail, Packages, etc.


Prepare client specific reporting.


Prepare monthly activity reports and submit to Management.


Order and Maintain office supplies.


Collect and submit quarterly documentation.


Prepare marketing packets and/or giveaways for client meetings.



Create program bulletin drafts to ensure consistency in language and process. Monitor and report on the bulletin approval process and maintain the bulletin status spreadsheet.
Review all Commercial Accounts expense reports to ensure compliance and accuracy. Submit expense reports through the approval process. Monitor and maintain the Commercial Accounts Budget Spreadsheet. Reconcile expenses each month to ensure expenses are charged to the right line item. Report to management any inaccuracies, potential issues for going over budget, or any policy concerns.
Monitor and Maintain Department Systems and Resources. Ensure franchise facing communication (i.e. ServproNET) is accurate and updated timely.
Assistant to the Commercial Accounts Sales Manager including phone and administrative support as well as travel coordination.
Assist the National Call Center during high call volume.

You have

Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
Proficiency in Microsoft Office, with advanced proficiency in Word, Excel, and PowerPoint.
Excellent written and oral communication skills.
Administrative/Organization skills including calendar management and scheduling, filing maintenance and organization, telephone business acumen, and travel planning and coordination.
Proficiency in writing letters, reports, memos, e-mails, and proposals.
Professional manner.
High School Diploma or GED.


About SERVPRO
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.