IT NOC/Batch Operations, Senior
2 weeks ago
Your Role
The Command Control Center (BSOC) team is responsible for executing and monitoring batch operations and Network Operations Center (NOC) events to assure successful execution and completion within required timelines. The Batch / NOC Operator will report to the Senior Manager, Command Control Center. In this role you will provide L1 support for BSOC Operations and in general, work with other operations teams to ensure batch and NOC are operating efficiently and drive continuous improvement. You will resolve incidents with support of L2 and L3 teams and drive problem management to ensure incidents do not recur and develop solutions that improve business outcomes for BSOC Operations.Your Work
In this role, you will:
Execute and monitor batch operations and NOC monitoring events to ensure timely and successful completion.
Provide technical direction and proactive solutions to optimize batch schedules and ensure compliance with batch windows.
Offer secondary support, analysis, troubleshooting, and triage to resolve batch operations and/or NOC events.
Develop and continuously refine NOC documentation and enterprise monitoring policies to meet requirements.
Collaborate with business and IT teams to translate requirements/requests into design for implementation or updates to batch schedule or NOC events
Support critical issues through to resolution serving various IT and the business customers.
Deliver on continuous service improvement objectives, including shift turnovers and handoffs with support teams
Act as the Incident Manager initiating conference call for a major IT incident, coordinating technical teams, facilitating triage thru resolution, and updating incident tickets
Provide oversight and coordination during IT incidents, ensuring effective communication and resolution.
Your Knowledge and Experience
Requires a Bachelor’s degree in IT or equivalent experience.
Requires at least 7 years relevant NOC monitoring experience.
Proficiency with monitoring tools like BigPanda, Dynatrace, Solarwinds, Azure monitoring, Splunk is a plus.
Requires at least 5 years of experience with enterprise job scheduler tools such as Tidal, and experience with Azure Batch is preferred.
Requires IT shift work and weekend work.
Proficiency with MS Office applications, Service Marketplace, and reporting/dashboarding tools.
Strong analytical problem-solving skills
Experience with cloud-services, automation, and scripting with Ansible or Python is a plus.
Pay Range:
The pay range for this role is: $ 77990.00 to $ 116930.00 for California.
Notes:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
-
IT NOC/Batch Operations, Senior
1 week ago
El Dorado Hills, United States Blue Shield of California Full timeYour Role The Command Control Center (BSOC) team is responsible for executing and monitoring batch operations and Network Operations Center (NOC) events to assure successful execution and completion within required timelines. The Batch / NOC Operator will report to the Senior Manager, Command Control Center. In this role you will provide L1 support for BSOC...
-
Senior Technology Operations Lead
4 weeks ago
El Dorado Hills, California, United States Blue Shield of California Full timeJob OverviewBlue Shield of California seeks an experienced Senior Technology Operations Lead to join its People & Engagement Technology team. The successful candidate will lead the implementation of HRIS projects, focusing on Payroll and Time Management, while maintaining ERP applications like HCM Cloud, UKG, and Kronos.
-
Senior Director of Operations
4 weeks ago
El Dorado Hills, California, United States Keller Executive Search Full timeExecutive Leadership RoleWe are seeking a seasoned Chief Operating Officer to drive strategic growth and oversee daily operations in a rapidly expanding renewable energy organization.Job Summary:Leverage your expertise to develop and implement business strategies that align with the company's ambitious objectives.Oversee operational departments, ensuring...
-
Senior Retail Operations Manager
4 weeks ago
El Dorado Hills, California, United States Petco Full timeAbout the RoleWe are seeking an experienced Senior Retail Operations Manager to join our team at Petco. In this role, you will be responsible for leading a high-performing team to deliver exceptional customer service, drive sales growth, and maintain operational excellence in one of our retail pet care centers.
-
Senior Living Cook
4 weeks ago
Chino Hills, California, United States Pacifica Senior Living Chino Hills Full timeJob OverviewPacifica Senior Living Chino Hills is seeking a highly skilled Part-time Cook to join our team. As a key member of our culinary team, you will be responsible for creating nutritious and delicious meals for our residents.About the RoleWe are looking for an experienced Cook who can plan and prepare high-quality meals that meet the dietary needs and...
-
Senior Culinary Professional
3 days ago
Chino Hills, California, United States Pacifica Senior Living Chino Hills Full timeJob OverviewWe are seeking an experienced Senior Culinary Professional to join our team at Pacifica Senior Living Chino Hills. This is a Part-time position that offers a unique opportunity for a skilled cook to create a delightful culinary experience for our residents.CompensationThe estimated salary for this position is between $40,000 and $60,000 per year,...
-
Senior Business Solutions Analyst
4 weeks ago
El Dorado Hills, California, United States Blue Shield of California Full timeJob OverviewWe are seeking a highly skilled Senior Business Solutions Analyst to join our team at Blue Shield of California. As a key member of our Provider Partnerships and Network Management team, you will play a critical role in supporting internal and external value-based processes.In this position, you will be responsible for developing, performing,...
-
HR Technology Specialist, Senior
4 weeks ago
El Dorado Hills, California, United States Blue Shield of California Full timeSenior HR Technology SpecialistWe are seeking an experienced Senior HR Technology Specialist to join our team at Blue Shield of California. This is a critical role that requires a strong understanding of HR systems and business processes.About the RoleThis position will be responsible for providing technical leadership and support for multiple HR systems,...
-
Strategic Operations Director
4 weeks ago
El Dorado Hills, California, United States Keller Executive Search Full timeJob OverviewThe Chief Operating Officer is responsible for overseeing daily operations and driving strategic initiatives in a rapidly expanding renewable energy organization. This role requires collaboration with the CEO and executive team to develop and implement business strategies.Estimated Annual Salary: $250,000 + Performance-Based BonusKey...
-
Charge Nurse LVN Full Time NOC
2 weeks ago
El Monte, United States Westminster Gardens - a HumanGood community Full timeJob DescriptionWestminster Gardens, a HumanGood life plan community in Duarte, CA, is hiring a Temporary Full-Time LVN NOC to join our Memory Care team. Our Licensed Vocational Nurses/Licensed Practical Nurses (LVN/LPN) are responsible for the nursing needs of residents while actively incorporating our Philosophy for Person-Directed Care. You will ensure a...
-
Executive Director of Operations and Strategy
4 weeks ago
El Dorado Hills, California, United States Keller Executive Search Full timeKey ResponsibilitiesBusiness Strategy Development: Collaborate with the CEO and executive team to design and implement comprehensive business strategies that drive growth and success.Operational Oversight: Manage and oversee all operational departments, ensuring seamless alignment with company objectives and goals.Innovation and Process Improvement: Identify...
-
Supervisor, Operations
2 weeks ago
El Dorado Hills, United States Blue Shield of California Full timeYour Role The Commercial Appeals & Grievances department performs comprehensive research related to the facts and circumstances of member complaints, appeals, and grievances. The department partners with the customer service and operations teams to ensure alignment with service levels to provide service worthy of our family and friends. The Commercial...
-
People and Engagement Technology, Senior
2 months ago
El Dorado Hills, United States Blue Shield of California Full timeYour Role The People & Engagement Technology team is a critical member of the People & Engagement - P&E (Human Resources) organization and is responsible for providing technical and functional leadership for multiple products in the HR Technology portfolio. It provides product and system solutions to support digital transformation, automation, application...
-
People and Engagement Technology, Senior
2 weeks ago
El Dorado Hills, United States Blue Shield of California Full timeYour Role The People & Engagement Technology team is a critical member of the People & Engagement - P&E (Human Resources) organization and is responsible for providing technical and functional leadership for multiple products in the HR Technology portfolio. It provides product and system solutions to support digital transformation, automation, application...
-
Senior Enterprise Implementation Manager
4 weeks ago
El Dorado Hills, California, United States Datamax Software Group Inc. Full timeTransform Supply Chain Operations with RFgenWe are seeking a highly skilled Senior Enterprise Implementation Manager to join our dynamic team at Datamax Software Group Inc.Job Summary:The ideal candidate will oversee the end-to-end implementation of RFgen's cutting-edge software solutions, focusing on Enterprise Resource Planning (ERP) and supply chain...
-
Supervisor, Operations
2 days ago
El Dorado Hills, United States Blue Shield of California Full timeYour Role The Commercial Appeals & Grievances department performs comprehensive research related to the facts and circumstances of member complaints, appeals, and grievances. The department partners with the customer service and operations teams to ensure alignment with service levels to provide service worthy of our family and friends. The Commercial...
-
Supervisor, Operations
1 day ago
El Dorado Hills, United States Disability Solutions Full timeYour Role The Commercial Appeals & Grievances department performs comprehensive research related to the facts and circumstances of member complaints, appeals, and grievances. The department partners with the customer service and operations teams to ensure alignment with service levels to provide service worthy of our family and friends. The Commercial...
-
Chief Operating Officer
4 weeks ago
El Dorado Hills, United States Keller Executive Search Full timeWe are seeking an experienced Chief Operating Officer to join a rapidly expanding organization in the renewable energy sector. In this senior leadership role, you will oversee daily operations and drive strategic initiatives that align with the company's ambitious growth objectives. Key Responsibilities: Collaborate closely with the CEO and executive team...
-
Supervisor, Operations
1 week ago
El Dorado Hills, United States Blue Shield of California Full timeYour Role The Commercial Appeals & Grievances department performs comprehensive research related to the facts and circumstances of member complaints, appeals, and grievances. The department partners with the customer service and operations teams to ensure alignment with service levels to provide service worthy of our family and friends. The Commercial...
-
Supervisor, Operations
2 weeks ago
El Dorado Hills, United States Blue Shield of California Full timeYour Role The Commercial Appeals & Grievances department performs comprehensive research related to the facts and circumstances of member complaints, appeals, and grievances. The department partners with the customer service and operations teams to ensure alignment with service levels to provide service worthy of our family and friends. The Commercial...