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Calibration Technician
3 months ago
Job Description Title: Calibration & Service Technician - Apprentice Reporting Relationships
Position Reports to: Service Manager Core Responsibilities of this Role
Calibrate, repair, install, and integrate weighing and measurement equipment including but not limited to scales and balances. Devices may range from high precision laboratory equipment to truck scales. Enter data into Precision Solutions' service software in an accurate and timely manner. Maintain expert knowledge of calibration procedures within ones' areas of responsibility and leverage this knowledge to better-serve our customers. Establish, nurture, and maintain positive and productive relationships with all coworkers, customers, and partners. Unwaveringly demonstrate best-in-class customer service for our customers across all industries. Essential Functions
Shadow senior technicians and the service manager in the field in order to develop a core understanding of calibration and repair services. Learn about and maintain proficiency in the technical aspects of our products and services as well as related regulations, safety procedures, and industry best-practices. Assist with calibration and repairs of scales and balances in tandem with senior technicians, both at customer facilities and at Precision Solutions' facility. Customer job sites range from clean-room, laboratory environments to outdoor, industrial manufacturing environments. Repair scales and balances at customer facilities and at Precision Solutions' facility. Repairs require both mechanical and electrical repair skills and specific knowledge of scale and balance technology. Perform installations of equipment sold by Precision Solutions including scales, balances, industrial printers, and associated equipment. Perform test weight and mass calibrations at Precision Solutions' lab. Perform all duties in conformance to Precision Solutions' quality system. Sustain prompt correspondence with coworkers and customers via phone and email throughout the work day. Enter data into Precision Solutions' service order software in a timely and accurate manner. Perform emergency scale and balance repairs, as needed, which may include nights and weekends. Maintain strong relationships with all customers through timely and accurate service execution, thorough communication, and a consistently professional demeanor. Actively look for ways to grow Precision Solutions' and ATS' business with existing customers. Establish, nurture and maintain positive, solid and productive relationships with all Precision employees. Attend training sessions or other meetings and conferences offered by Precision Solutions, our vendors or others. Other duties as assigned from time to time. Measures of Success
The Technician provides best-in-class customer care as demonstrated by customer feedback The Technician fosters positive and productive relationships with teammates, customers and vendors. The Technician records service order data in a timely and accurate manner such that we are delivering exceptional customer service on a regular basis. The Technician maintains expert knowledge and understanding of our products, services, and solutions. Qualifications
Specialized Knowledge and Skills: Excellent rapport and relationship building with customers and coworkers. Exceptional customer service and problem-solving capabilities. Excellent verbal and written communications, organizational and multi-tasking skills. Must be self-motivated and able to work in an unstructured environment. Technical skills to include equipment calibration, electronic and mechanical troubleshooting, repairs, and maintenance, and Microsoft Office Suite. Must be a proficient PC computer user and able to learn and adapt to new software applications and procedures quickly and accurately. Valid Driver's License: Clean driving record required. Experience: Prefer a minimum of three years' experience in calibration or related field. Work Environment and Physical Demands: Work environment varies based on customer facility. Must be able to repeatedly lift 50 lb and work on equipment standing, sitting, kneeling or bending. Management Level: Works under minimal supervision, exercises high degree of discretion and independent judgment. Candidate should be highly motivated.
