Product Quality Manager, Positioners

4 weeks ago

Irving, United States Flowserve Corporation Full time

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve. Company Overview: If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone POSITION DESCRIPTION The Product Quality Manager, Positioners is globally responsible for managing the Positioners product line for Quality Assurance and Quality Control processes. This role will work closely with New Product development, Design, Product engineering and operations to ensure design and manufacturing processes for Positioners are fully managed in accordance to world class Product and Processes Quality at all functions. This is a Hybrid Role at Flowserve World Headquarters with possible travel to: Springville Utah, China, Sweden, Eastern Europe. SCOPE OF RESPONSIBILITY Has accountability and ownership for the Product Quality of the overall positioner business
Closely collaborate with New Product Development and Design team to provide key input to the Design and Processes FMEA process
Support Manufacturing Engineering for both new developed and lunched products to embed Product Quality into Operations
Develops, implements and enforce Quality Processes with relevant policies and practices related to positioners at manufacturing Plants
Ensures consistency across sites for all processes related to Product Manufacturing. (Supply Chain, Assembly, end-of-line testing, SPC, continuous testing)
Defines along with Design team the product validation testing requirements and acceptance criteria (HALT/HASS testing, test to failure etc...)
Develops best practices for Product Quality Control at manufacturing plants such has, Quality Assurance Plans, Quality Control Plans, incoming inspection, in-process inspections, final inspection.
Defines for QC, Manufacturing and suppliers, in collaboration with Engineering and Operations, the proper measurements tools, methods, criteria, Calibration plan, Calibration process controls, Gage R&R, operators training.
Defines and leads the qualification of Manufacturing, Service sites, Distribution Centers, Distributors and any other entity habilitated to repair/adjust positioners (manufacturing and measuring equipment, site certifications, people skills and competences).
Owns and manages the Customer complaint process for Positioners delivering a world class Customer Experience by:
ensuring complaints are logged into the Company System
ensuring open complaints are managed according to the resolution plan timely
coordinating resolution activities across the organization
driving to resolution to achieve fast response to Customers
Identifies Product Quality trends and works with relevant functions within the organization to permanently eliminate root causes and continuously improve
Works and coordinates with the Supplier Quality organization to set and perform PPAPs for new parts, to identify Supplier Corrective Actions needs, to improve supplier performances as needed, to develop Suppliers
Defines Product performance levels, and relevant KPIs
Defines a Product and Process audit plan at all relevant functions and manufacturing sites to verify:
Product conformity to established requirement.
effectiveness and sustainability of Processes, including when improvement actions implemented.

MAIN OBJECTIVES Ensure Product Quality is embedded in all processes for new products development, critical design/manufacturing changes, Product Manufacturing and identified systemic and/or critical Product Complaints
Achieve high standards, above industry, of Product Quality
Standardize Quality requirements and processes for Positioners globally.
Manage Customer Complaints exceeding Customers expectations.

COMPETENCIES AND SKILLS Engineering degree
10 years Quality experience including Quality Management and Product Quality
Expert in Product and Process risk assessment and mitigation (DFMEA, PFMEA)
Solid background on high volume production industries (i.e. automotive, consumer electronics....)
Ability to influence, communicate, and collaborate at all organizational levels
Solid leadership skills in communicating, leading and mentoring cross-functional teams
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits Req ID : R-11176 Job Family Group : Engineering Job Family : EN Quality Engineering EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to [email protected]. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.

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