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Medical Services Staff Supervisor

2 months ago

Alpharetta GA, United States PetIQ Full time

PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.  
We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.  
Full time employee benefits include:  
~ Medical, Dental, Vision
~ Flex Spending Account
~ Employee Assistance Program (EAP)
~8 Paid Holidays, 2 Personal Days and PTO
~ Short and Long Term Disability Insurance

 
 
Provide customer service to clients by answering questions, and assisting them through the clinic process  
~ Responsible for Wellness Center staff and clinic execution and ensures that all protocol/procedures are followed  
~ Supervise and assist the Clinic Assistants, monitoring processes, procedures, and client interactions  
~ Provide ongoing coaching and development to all Wellness Center staff  
~ Resolve all staff issues, document and follow up as needed  
~ Resolve all client issues, document and follow up as needed  
~ Submit and deliver performance reviews to Wellness Center staff  
~ Enter/verify employee time cards in ADP and submit payroll  
~ Schedule staff in Apollo and find replacements when needed due to call-offs  
~ Build and nurture relationships with host location management and staff  
~ Responsible for all Wellness Center equipment and ensuring that product and equipment are being handled appropriately and are secured  
~Responsible for inventory and ensuring supplies are appropriately stocked  
~ Responsible for performing inventory counts and submitting orders  
~ Update POS materials and order replacements as needed  
~ Manage administrative duties to include daily paperwork, and end of the day reconciliation  
~ Answer client inquiries on the phone and in the store  
~ Administer treatment under the Veterinarians supervision  
~ Ability to live our values and reinforce our brand promise with our partners, clients and team members  
~ Experience in a leadership/management role managing 3 or more team members required Must be 18 years of age or older  
Must be able to work weekends, varied weekdays and times, occasional overnights  
Some outdoor clinic work and activities may be necessary  
 
 
Navigate computer software (iPad, Bluetooth devices and more)  
Comfort level in approaching host location’s customers to educate about our clinics  
Experience in the veterinary field/retail management is highly valued  
Must enjoy and be comfortable working with primarily dogs and cats of all sizes, temperaments and breeds, including handling and lifting animals as necessary  
Knowledge of basic sales principles and application while making recommendations to clients  
Able to work independently without direct supervision  
 
 
 
 
 
 
Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards  
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards  
All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, including hair texture and protective hairstyles, such as afros, braids, locks, and twists), creed, caste, color, religion, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, national origin (including ancestry), genetics, physical or mental disability (including obesity, HIV, or hepatitis C status), age, marital status, or honorably discharged veteran or military status, or any other applicable characteristics protected by applicable federal, state, or local law.  
 
 
 

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