Community Financial Credit Union: Bank Teller

4 weeks ago

High Point NC, United States Truliant Federal Credit Union Full time

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.
The Teller is responsible for serving Truliant member-owners by accurately and efficiently performing financial transactions while providing every member-owner with an exceptional service experience. The employee must engage in conversations with member-owners in order to identify, understand, and communicate ways that Truliant might help improve their financial lives.
Accurately and efficiently processes transactions for members to help them manage their finances. Ensures consistent adherence to Credit Union member service standards throughout every member-owner interaction, including basic problem resolution.
Engages members in conversation to learn about their most important financial needs and goals.
Educates members on the various products and services available to meet their financial goals or refers them to the appropriate Specialist.
Proactively assists member by finding ways to make financial services more convenient for them. This includes educating members on the various technological tools available to them to improve their banking experience.
Maintains integrity and confidentiality when handling members’ accounts.
Ensures compliance with all internal controls and established policies and procedures. Follows all security and fraud prevention requirements in order to protect the Credit Union and members.
Researches and resolves minor account issues.
Appropriately uses cash machines, to include ATM and cash dispensers.
Performs specialized tasks such as cash advances, official checks, foreign drafts, etc.
Assists with other tasks and projects as assigned.

Must have sound understanding of standard concepts, practices, procedures, regulations and compliance within the financial services environment
Must have excellent communication skills in English, both verbal and written
Must have advanced personal computer skills
Must have ability to understand all business processes within the Credit Union
Must be able to work in a general office environment
Must be flexible and able to shift resources and priorities as required
Must be able to complete all assignments with minimal supervision
Must be able to sit for occasional periods of time and use a computer
A minimum of 1 year related experience in the retail industry or financial services preferred
As a member of the Truliant family, you will enjoy the following full time benefits:
~ No-cost employee Medical, dental, vision coverage
~ Paid holidays and Paid Time Off (PTO)
~Retirement/pension plan
~ Paid community involvement volunteers hours
~ Tuition reimbursement
~ Short and long-term disability
~ Teledoc (physician video conferencing)
~ Onsite fitness facilities or health club reimbursement
~ Employee Assistance Program (EAP)
~ Medical flexible spending account
~ Dependent care flexible spending account  

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