Teller Operations Coordinator

4 weeks ago

Hickory NC United States First Horizon Bank Full time

Location: On-site in Hickory, North Carolina

A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer relationships and thrive on working with a team, this could be the perfect career opportunity for you.

Key Responsibilities Include

  • Leads the Customer Service Satisfaction of the Banking Center, including resolving customer issues with a manner that is consistent with goals.
  • Leads the Technical Performance of the Financial Center through maintaining control over key risk areas of the center, including tellers difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
  • Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
  • Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
  • Maintain work flow and handle scheduling the tellers.
  • Responsible for evaluating the employees performance and counseling when needed.
  • Determine and satisfy training needs and establishing performance plans.
  • Cross-sells and makes referrals to generate new business and additional services, promote bank products, and further establish business relationships.
  • Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
  • Assists in conducting meetings to promote sales, product knowledge and customer service
  • Explains product benefits, changes, restrictions, requirements, and any other relevant product information to customers and tellers.
  • Responsible for ensuring proper control and maximum efficiency in the teller line.
  • Ensures all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing.
  • Control the inventory of cash, Travelers checks, Official Checks and Personal Money Orders through dual control.
  • Monitors the daily balancing and processing of ATM, including the processing of all entries, servicing and required audits.
  • Responsible for the verification of deposits in the night and lobby depository.
  • Alerts tellers about any suspected fraud, kiting, theft or other illegal activity.
  • Secures all applicable cash records and all other transaction records, supplies and computer equipment at the end of the work day.
  • Responsible for monitoring, controlling teller cash limits and branch cash.
  • Accountable for ensuring that the total cash in the branch is balanced daily.
  • Coordinate and assist with the dual control vault responsibilities.
  • Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.

Qualifications Include

  • High school diploma or equivalent, bachelors degree preferred
  • 2-5 years of related experience or equivalent combination of education and experience
  • Experience with a 10 key calculator and Microsoft Word, Excel, Outlook
  • Prior Teller Experience preferred

About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nations best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights
Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Follow Us
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube

BehaviorsRequired
  • Team Player: Works well as a member of a group
  • Enthusiastic: Shows intense and eager enjoyment and interest
MotivationsPreferred
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

RequiredPreferredJob Industries
  • Customer Service

  • Teller Operations Coordinator

    4 weeks ago

    Hickory, United States First Horizon Bank Full time

    Location: On-site in Hickory, North Carolina  A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer relationships and...

  • Teller Operations Coordinator

    4 weeks ago

    Hickory, United States First Horizon Bank Full time

    Location: On-site in Hickory, North Carolina  A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer relationships and...

  • Teller Operations Coordinator

    4 weeks ago

    Hickory, United States First Horizon Bank Full time

    Location: On-site in Hickory, North Carolina  A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer relationships and...

  • Teller Operations Coordinator

    4 weeks ago

    Hickory, United States First Horizon Bank Full time

    Job DescriptionLocation: On-site in Hickory, North Carolina A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer...

  • Teller Operations Coordinator

    4 weeks ago

    Viewmont, Hickory, NC, United States, 28601 First Horizon Bank Full time

    Location: On-site in Hickory, North Carolina  A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer relationships and...

  • Teller Operations Coordinator

    4 weeks ago

    Tampa, FL, United States First Horizon Bank Full time

    Location: On site at location listed in job posting.SummaryA Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer...

  • Teller

    1 month ago

    Hickory, United States Summit Credit Union Part time

    SUMMARY:This position is primarily responsible for ensuring delivery of superior quality service while adhering to corporate, regulatory, and audit guidelines; providing timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned; and proactively participating in the referral...

  • Teller

    4 weeks ago

    Hickory, United States Summit Credit Union Part time

    SUMMARY:This position is primarily responsible for ensuring delivery of superior quality service while adhering to corporate, regulatory, and audit guidelines; providing timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned; and proactively participating in the referral...

  • Lead Teller

    4 weeks ago

    Asheboro, NC, United States Truliant Federal Credit Union Full time

    Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our...

  • Lead Teller- Full Time Credit Union

    4 weeks ago

    High Point, NC, United States Truliant Federal Credit Union Full time

    Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. The...

  • Teller

    4 weeks ago

    Southaven, Southaven, MS, United States, 38671 First Horizon Bank Full time

    Location: On site at location listed in job posting Are you a people-person who enjoys interacting with clients? Tellers are the foundation of our customer service and help ensure we are the area's preferred bank. You'll provide excellent service, accurately process financial transactions, and promote First Horizon's products and services. We provide...

  • Teller

    4 weeks ago

    Asheville Highway, Greeneville, TN, United States, 37743 First Horizon Bank Full time

    Location: On-site in Greeneville, TN Are you a people-person who enjoys interacting with clients? Tellers are the foundation of our customer service and help ensure we are the area's preferred bank. You'll provide excellent service, accurately process financial transactions, and promote First Horizon's products and services. We provide complete training to...

  • Valdez Teller

    3 weeks ago

    Valdez, AK, United States WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you...

  • Teller Kill Devil Hills

    3 weeks ago

    Kill Devil Hills, NC, United States WELLS FARGO BANK Full time

    Why Wells Fargo:Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to...

  • Teller Fulltime

    3 weeks ago

    Skagway, AK, United States WELLS FARGO BANK Full time

    Why Wells Fargo:Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to...

  • Teller 20 Hours

    4 weeks ago

    Marion, NC, United States WELLS FARGO BANK Full time

    Why Wells Fargo: This is where your career truly begins. We rank #2 overall in the country on LinkedIn's Top Companies list as the best workplace "to grow your career" (#1 among financial services companies). We offer competitive salaries and one of the richest benefits packages in the industry. Our 'Well Life' program focuses on work-life...

  • Teller Bemidji Westridge

    3 weeks ago

    Bemidji, MN, United States WELLS FARGO BANK Full time

    Why Wells Fargo:Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to...

  • Teller Jamestown, ND

    3 weeks ago

    Jamestown, ND, United States WELLS FARGO BANK Full time

    Why Wells Fargo:Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to...

  • Teller Bilingual Blackfoot

    3 weeks ago

    Blackfoot, ID, United States WELLS FARGO BANK Full time

    Why Wells Fargo:Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to...

  • Russian Jack Teller

    3 weeks ago

    Anchorage, AK, United States WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a Teller in our Consumer, Small & Business Banking division, as a part of our National Branch Network. You are part of the fabric of the local community, helping provide the financial service backbone for its residents, employees and local businesses. If you enjoy working with people, then this is a great role for you...