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Branch Manager

3 months ago

Winston Salem NC, United States Truliant Federal Credit Union Full time

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.
The Branch Manager ensures that a team of individuals are focused on successfully executing the organization's mission of improving members' financial lives. The Branch Manager is accountable for overseeing the daily functions of their Branch, which includes managing staff, fostering a positive environment/culture, ensuring member satisfaction and following proper Branch operation requirements. The Branch Manager must have a hands-on leadership approach and be committed to the expansion and success of their Branch by implementing and consistently executing strategies that increase productivity and meet financial performance expectations.
Generates new consumer and business development opportunities and drives all aspects of Branch performance, including expectations for outside business development.
Demonstrates commitment to the community through active involvement in community organizations in a leadership capacity.
Including but not limited to member service scores, budget management, loan production, deposit production and new member growth.
Achieves individual production and service goals by engaging in meaningful financial conversations with members and by following all required components of member interactions.
Coaches the Branch team to make qualified referrals to the Truliant Financial Advisors, Truliant at Work, Mortgage Loan Officers, and Member Business Lending areas.
Establishes and maintains the proper environment for their Branch to allow for smooth operation of their location. Monitors progress and tracks results for each employee and provides coaching, training, or remediation as necessary.
Ensures that the Branch team, including the Branch Manager, complies with all policies, procedures, protocol and regulatory banking requirements.
Adheres to the Branch budget by managing controllable operation expenses and payroll.
Participates in the annual review process, including writing and delivering reviews.
Responsible for interviewing, hiring, and training of employees in the Branch.
Responsible for developing and creating relationships with internal and external partners/networking groups to achieve desired Branch production metrics
Create, develop and execute an annual business plan for the Branch.
Coordinates training classes, onboarding plans and departmental visitations for staff.
Assists with other tasks and projects as assigned.
Makes decisions that are within their authority and demonstrates good judgement by balancing the need of the member with the good of the credit union.
Must have excellent communication skills in English, both verbal and written
tactful, mature, flexible, compassionate
Must have an advanced understanding of credit union operations, financial products, services and delivery systems
Must have ability to understand and interpret financial statements
Must have demonstrated commitment to operational integrity, policies, procedures, and regulatory banking requirements
Must have strong community involvement and/or experience building partnerships with local businesses and organizations
Must be adaptable and flexible, with the ability to work Branch hours, including weekends and some evenings
Must have advanced PC skills, with intermediate level knowledge on Microsoft Excel and Word
Must be able to resolve member complaints and coach others
Must be able to work in a general office environment
Must be able to complete all assignments with minimal supervision
Must be able to sit at a desk for long periods of time and use a computer
Bachelor's degree or equivalent experience required
Minimum 3 years of related management experience required; retail banking service, sales, and lending management experience highly preferred
Requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008
As a member of the Truliant family, you will enjoy the following full time benefits:

~ No-cost employee Medical, dental, vision coverage
~ Paid holidays and Paid Time Off (PTO)
~Retirement/pension plan
~ Paid community involvement volunteers hours
~ Tuition reimbursement
~ Short and long-term disability
~ Teledoc (physician video conferencing)
~ Onsite fitness facilities or health club reimbursement
~ Employee Assistance Program (EAP)
~ Medical flexible spending account
~ Dependent care flexible spending account