Patient Representative-PSR-Matthews-FT

1 week ago

Matthews, United States US Radiology Specialists Full time

For over 50 years, Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Charlotte Radiology serves NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members - 90% of whom directly touch patient care. Our board-certified, subspecialized radiologists are experts in their fields - spanning mammography to musculoskeletal imaging to pediatrics to vascular and interventional radiology - and they interpret and perform more than 1.7 million studies annually. Together, we consistently earn greater than 97% patient satisfaction ratings from the communities we serve. For more information visit: www.charlotteradiology.com.

Our Vision: To be recognized as premier radiology experts and provider of choice - where people come first.

Our Mission: Through collaborative teamwork, we will provide quality-driven, innovative, customer-focused services that provide value and exceed expectations.

Our Partners: Charlotte Radiology is part of US Radiology, the nation's premier partnership of physician-owned radiology practices and diagnostic imaging centers. Together, we make the BEST of radiology BETTER to improve lives. To learn more about US Radiology, visit www.usradiology.com.

COME JOIN OUR DIVERSE & GROWING TEAM Whether you are a Radiologist, Technologist, an Advanced Practice Provider, part of the patient care team at one of our imaging centers or working within business operations and management at the corporate office - you will be a valued member of a larger diverse and inclusive team of experts invested in delivering exceptional care for patients and high-quality services for our referring healthcare providers. Come GROW with us

WE INVEST IN YOU: Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

POSITION SUMMARY: The Patient Representative II provides day to day administrative support to Outpatient Breast, Vein, and Carolinas Imaging Services (CIS) sites to maintain office flow and efficiency. The Patient Representative II is responsible for check-in, including patient reception and registration, collecting payments, and scheduling exams for patients as needed. They also assist with onboarding and training new employees. This position is the first point of contact for patients as they arrive for their appointments and therefore plays an integral role in delivering an exceptional patient experience.

Shift M-F 8a-5p

Essential Duties and Responsibilities:

  • Responsible for patient reception and registration, including preparation of patient paperwork and maintaining demographic and insurance information in electronic records system(s).
  • Collects payments and or/establish payment plans at the time of service.
  • Answers, investigates and/or directs patient inquiries or complaints to appropriate parties.
  • Schedules patient appointments and procedures.
  • Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues.
  • Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner.
  • Effectively communicates with other Patient Representatives and clinical staff to help maintain office flow and efficiency.
  • Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file.
  • Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
  • Proactively assists other Patient Representatives and clinic staff with questions or tasks.
  • Other duties as assigned.
Minimum Qualifications:

Education/Licensing/Certification:
  • High school diploma or certificate preferred
Experience (years and type):
  • 1 - 2 years' medical office experience required
Knowledge and Skills:
  • Familiarity with outpatient clinical setting and patient registration workflows
  • Familiarity with medical terminology
  • Excellent customer service, both internal and external
  • Excellent communication skills
  • Ability to work independently and as part of a team
  • Excellent time management and organizational skills
  • Ability to thrive in a fast-paced environment
  • Attention to detail
  • Computer literate
Travel Required (% of time):
  • Travel to other locations required depending on business need, up to 25%
Physical Requirements & Work Environment:
  • Primarily sitting; standing and walking as needed
  • Lift up to 25lbs
  • Possible exposure to radiation, infectious disease, bloodborne pathogens
  • Overtime as needed depending on business need


Charlotte Radiology is an equal opportunity, at-will employer, and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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