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PT Customer Experience Coordinator

2 months ago

Rochester, United States Serendipity Labs Full time

At Serendipity Labs we have prided ourselves on creating a business that is an extension of the corporate workplace. Trusted by some of the largest and smallest companies around, we provide flexible workplace solutions and have created a national network of safe, comfortable, well designed, and professional work environments for businesses of all types and sizes to call their own. We do all of this by blending really great places to work with 5-star service delivered by a well-trained, experienced and people focused team. It is workplace as a service.

As we expand our network of locations, we are looking for the next best talent to join our team. This is a fast-moving industry that requires passionate, engaging, high energy individuals that stand out in a crowd and that our members will enjoy interacting with every day. This is the perfect role for anyone aspiring to or have run their own business unit and those who can combine a love for hospitality and managing a team with the challenge of achieving revenue and business goals.

Your Future Role: Experience Coordinator

Do you enjoy creating lasting impressions and building long-term professional relationships? Do you have an engaging personality and love for hospitality? Are you fulfilled by the opportunity to contribute to someone's day in small, but profound ways? All of this will help you deliver an exceptionally high standard of personal customer service to our members and guests each day as an Experience Coordinator

You are the team member that our members see every day, and the backbone of our daily operations. Seamless event execution, professional appearance and friendly, courteous demeanor are all essential ingredients in being successful in this role, as is the ability to think ahead and anticipate people's needs. You love people and people love you.

All this can be accomplished by:

  1. Providing a warm and professional welcome to visitors and users of the lab at reception.
  2. Effectively handling phone and in person requests for assistance.
  3. A keen attention to detail to anticipate Member needs.
  4. Opening and closing the lab location so that its ready for business and meeting our brand standards.
  5. Properly stocking and maintaining the appearance of the lab including reception, meeting rooms, Café, Member and common areas.
  6. Light cleaning duties with strong attention to detail to ensure the Lab is always up to brand standard for our Members.
  7. Assisting in delivering Meeting & Events booked into the lab including set-up, catering, and clean-up.
  8. Creating a community through contributions to member events and fostering ways to engage members and the local community.
  9. Generating interest in the lab by assisting with certain local marketing activities.
  10. Knowing the Lab's Members to ensure the best possible handling of requests, visitors, and service requirements.
  11. Updating, charging, and maintaining accurate member information in billing software.
  12. Being knowledgeable of all other lab locations, our products and services, and acting as a brand champion.
  13. Serving as backup to other similar positions at other Serendipity Lab locations nearby (if applicable)

Requirements:

  • Reasoning, remembering, mathematics, appropriate language (written and verbal) ability.

  • Support and interact with members, visitors and lab staff

  • Hearing – Ability to receive detailed information through oral and telephone communication.

  • Talking – Clearly expresses ideas by means of spoken word.

  • Ability to sit, stand, type and view a computer screen for extended periods of time (covers
    repetitive motions and vision)

  • Ability to perform low impact physical tasks, such as use of stairs, stooping, walking, pushing, pulling, and lifting. Regular usage of stairs if required at the location.

  • Satisfactory pre-employment D.O.T drug test.

Pe rks and Benefits:

  • Competitive hourly rate
  • Paid sick leave
  • Potential bonus up to $500 per quarter
  • 50% Paid Short-Term and Long-Term Disability
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) which allows you to set aside pre-tax dollars to pay for qualified expenses
  • Paid Parental Leave Policy
  • 401K –through TriNet & Empower Retirement Services
  • Employee Assistance Program (EAP)
  • Commuter Benefits
  • Staff Discounts via TriNet Marketplace on hotel rates, car rentals and more
  • Generous Paid Time Off, Sick Time and company paid holidays
  • Educational Assistance Program - Serendipity Labs encourages career advancement and provides resources for our employees looking to further their education in the form of tuition reimbursement.
  • Employee Referral Program

Essential Knowledge, Skills, and Abilities:

  • Demonstrate a positive, pleasant, and professional demeanor with exceptional customer service skills

  • Experience in delivering a high level of hospitality and handling customer service request

  • Strong organizational and communication skills, ability to prioritize workload and work efficiently with minimal supervision

  • A high attention to detail and being keen to deliver great experiences

  • Being a self starter but being open and willing to take direction

  • Knowledge of Microsoft Office suite, including Word, Excel and Outlook

  • Planning, managing, and executing events or meetings

  • High School Diploma or equivalent

  • Minimum 1 year experience in a hospitality position