Sr. Director, Global Commercial Operations

Job Description Summary Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. Job Summary Reporting to the VP/GM Worldwide Commercial Leader, the Sr. Director, Global Commercial Operations will lead the global commercial operations function across our Pharmacy Automation portfolio. This role is critical in enabling commercial excellence, driving operational efficiency, and supporting scalable growth across regions. As a strategic partner to Sales, Marketing, and Finance, this leader will oversee global sales operations, forecasting, analytics, CRM optimization, pricing governance, and commercial process improvement. The ideal candidate is a data-driven, systems-oriented leader with deep experience in building high-performing commercial operations teams in complex, matrixed environments. This role will play a pivotal part in transforming our commercial infrastructure to support a blended portfolio of capital equipment, software, and services — enabling recurring revenue growth and customer‑centric execution. Scope The Sr. Director will lead a global team responsible for commercial operations across all customer segments and geographies. This includes: Commercial analytics and reporting CRM strategy and optimization Pricing governance and deal desk operations Demand planning and forecasting Territory and quota design Commercial process standardization and automation Contracting and quoting This leader will be instrumental in aligning commercial strategy with execution, ensuring our global teams are equipped with the tools, insights, and processes needed to win in the market. Key KPIs Sales productivity and quota attainment CRM adoption and data quality Forecast accuracy and pipeline health Pricing compliance and margin improvement Commercial process efficiency and automation Team engagement and talent development Key Responsibilities Commercial Strategy & Execution Partner with Sales and Marketing to define and operationalize go‑to‑market strategies Lead global sales enablement initiatives, including training, content development, and performance tracking Drive segmentation and account targeting strategies in collaboration with Marketing Support funnel health and pipeline management through analytics and forecasting Sales Operations & Enablement Own global CRM strategy, adoption, and optimization Partner with BDX resources and regional sales teams to develop and manage territory planning, and quota setting, and incentive design Establish scalable processes for lead management, opportunity tracking, and sales cycle acceleration Pricing & Deal Support Lead global pricing governance and deal desk operations Ensure pricing strategies align with value propositions and market dynamics Support contract development and commercial negotiations with data‑driven insights Analytics & Insights Build a robust commercial analytics function to support decision‑making Develop dashboards and reporting tools for visibility into performance, pipeline, and productivity Translate insights into actionable recommendations for sales and marketing teams Team Leadership & Development Build and mentor a high‑performing global commercial operations team Foster a culture of accountability, agility, and continuous improvement Promote cross‑functional collaboration across Sales, Marketing, Finance, and IT Qualifications Bachelor’s degree in Business, Finance, Engineering, or related field; MBA preferred 10+ years of experience in commercial operations, sales strategy, or business operations in healthcare, medtech, or life sciences Experience supporting capital equipment and software/service portfolios Proven success in leading global teams and driving commercial transformation Strong analytical, communication, and stakeholder management skills Experience with Salesforce or other enterprise CRM platforms Comfortable navigating both strategic planning and operational execution Key Competencies Strategic thinking with operational rigor Strong collaboration and stakeholder alignment Data‑driven decision‑making and performance optimization Ability to lead change and drive process improvement Commercial acumen across diverse business models Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day. You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth‑centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit https://bd.com/careers BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics. Primary Work Location: USA NC - Durham - Roche Drive Additional Locations Work Shift BD is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. #J-18808-Ljbffr