Customer Support Representative
3 weeks ago
Pay: $15+/hour (based on experience)
Schedule: Mon-Fri 9:30a-5:30p
Job Duties Include:
- Provide excellent customer service by answering customer calls and providing general information about our services and trip information
- Provide trip options for GoBus customers and negotiate trip availability within the scheduling system
- Checking messages and returning customer calls during times of peak call volume
- Providing reliable and friendly customer service to internal and external customers
- Setting up new customer information, inputting trips to create driver manifests and ensuring address accuracy utilizing GEO Code processes
- Performing call center opening or closing processes to ensure all drivers are logged in or out and all vehicles are operable
- Maintaining performance goals and productivity
- Provide administrative support by organizing documents, handling incoming calls and recorded messages, collecting information, and maintaining database accuracy
- Provide back-up assistance to the dispatch team when necessary and provide coverage for dispatch breaks and lunches as needed
- Fulfilling additional duties and responsibilities as needed or requested
Education Experience: High school diploma or equivalent required. One-year prior experience in customer service-related environment required; experience in a Call Center and/or scheduling environment preferred.
Skills and Abilities:
- Knowledge of the geographical region is required; ability to pass
- Department of Transportation DOT drug screening requirements
- Must possess computer and tablet knowledge and skills
- Problem solving and critical thinking skills
- Must be able to multitask in a fast-paced environment
- Multi-line telephone required; previous experience with scheduling software preferred; bilingual in English and Spanish preferred.
#Grace
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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