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Onsite IT Technician

2 months ago

Sacramento, United States Lennar Homes Full time

We are Lennar 

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

Join a Company that Empowers you to Build your Future

The Onsite IT Technician provides Lennar Associates technical support for all computers, tablets, mobile devices, network systems, and other communications equipment. This role provides timely and courteous support for technical issues relating to the use and operation of Lennar hardware and software. The incumbent coordinates and supports the division office, remote sites, Welcome Home Centers, construction trailers, and customer care offices. The Onsite IT Technician works closely with other members of the Lennar Technology Department internally and with third-party vendors in providing sound customer service to the Lennar team.

  • A career with purpose.

  • A career built on making dreams come true.

  • A career built on building zero defect homes, cost management, and adherence to schedules.

Your Responsibilities on the Team 

  • Troubleshoots and resolves computer workstation issues, both software and hardware related.

  • Enacts manufacturer's warranties for equipment repair.

  • Maintains and updates Service Now tickets daily. Updates ticket status, provides accurate, scientific, and reproducible written details on ticket resolution.

  • Helps different Division prepare and coordinate project plans for installation of technology equipment in Welcome Home Centers and construction trailers.

  • Resolve printer and copier issues across the division.

  • Arranges and coordinates technical support for meetings and events, including video conferencing, and traditional audio/visual needs.

  • Maintains, upgrades, installs, replaces hardware, and software as required.

  • Reports instances of server downtime, LAN/WAN connectivity issues immediately to manager and helpdesk team.

  • Performs basic troubleshooting on LAN/WAN connectivity under the direction and guidance of telecommunications or network team.

  • Provides weekly status report to the Onsite IT manager summarizing highlights of weekly activities and outstanding issues.

  • Monitors and assists with coordinating the activities of third-party support contractors.

  • Perform other duties as assigned by Onsite IT Manager.

  • Ability to provide guidance, advice, feedback, and support technicians within the organization.

  • Local commute within 2-hour radius of Division office and occasional travel (up to 25%) to remote offices within the United States.  

  • Perform other job duties as assigned.

Requirements

  • Demonstrates an understanding of technology standards used in an area of responsibility with minimal supervision.

  • Ability to perform complex requests (structured work assignments) to install or configure systems.

  • Solves a range of straightforward problems, analyzes possible solutions using standard procedures, and receives a moderate level of guidance and direction.

  • Recognizes how changes may impact the business and other functions within IT and understands how change management is achieved within their assigned area.

  • Recognizes when and to whom issues should be escalated within assigned area.

  • Begins to demonstrate an understanding of IT strategies and their relationship to their assigned area.

  • Acts as a resource for colleagues with less experience.

Additional Skills:

  • Maintains effective working relationships, supporting company leadership and team.

  • Ability to embrace change.

  • Influence trust in others and works with integrity and ethically upholds organizational values.

  • Sensitive and responsive to internal and external needs. maintains a positive attitude and is willing to seek solutions.

  • Creative and innovative approach to problem-solving.

  • Maintains a supportive and collaborative teamwork environment.

  • Understands the company's philosophy on diversity in the workplace. 

Education and Experience Requirements:

  • High school diploma

  • Minimum 3-5 years or more of relevant experience

  • CompTIA A+ or equivalent IT certifications preferred

Life at Lennar

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Physical & Office/Site Presence Requirements:

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Job may require occasional operation of construction equipment. Finger dexterity may be required to operate a computer keyboard and calculator.

  • This information is intended to be a general overview and may be modified by the company due to factors affecting the business.


General Overview of Compensation & Benefits:

We reasonably expect the base compensation offered for this position to range from an hourly rate of $29.01 - $38, subject to adjustment based on business-related factors such as employee qualifications, geographic pay differentials (e.g., cost of labor/living, etc.), and operational considerations.
  • This position may be eligible for bonuses.
  • This position may be eligible for commissions.
  • This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
  • This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.