Account Coordinator

4 weeks ago

Simpsonville, United States Jackson Marketing Group Full time

Agency life is a blast for those who enjoy managing multiple projects at once. It takes a special combination of organization and adaptability to do it well, and we're looking for that combination in our next Account Coordinator (AC). On the day-to-day, an AC is building client relationships, running meetings and supporting the Account Lead in a variety of ways. While no day is the same for an AC, every day is full of opportunities to be proactive, resourceful and team oriented. If this sounds like your approach the workday, we encourage you to applyThe Account Coordinator (AC) is responsible for working in conjunction with the Account Lead (AL) in the day-to-day support of projects on multiple accounts. The AC will develop and maintain a working knowledge of company processes and client accounts to provide internal support and client back-up when AL is unavailable. Management/Support includes initiating jobs and estimates in work system, preparing project status reports, proofing, scheduling and set-up of internal project meetings, client meetings, tracking, and client contact reports. GENERAL PURPOSE:Internal and limited external support for account management, project management and proactive problem resolution.ESSENTIAL FUNCTIONS:Client Knowledge/ContactDevelops knowledge and actively seeks current information about the client's industry, organizational structure, products, services, markets and distribution networksFamiliarizes him/herself with client contacts (including their preferred communication methods and branding requirements)Contacts client(s) for approvals of estimates, concepts, copy, layouts, etc., as neededConsistently initiates ways to add value to all client-specified assignmentsProactively looks for ways to tailor his/her reporting and communication method to the client's specific style and needsAccount SupportResearches, gathers, assembles information for tracking and reporting purposesCommunicates daily with AL to provide support with ongoing projects as well as new/unexpected needs as they ariseAssists in preparation of contact reporting and additional follow-up communication as directed by ALUtilizes company's account management methods and workflow to deliver quality workProactively identifies and provides solutions to problemsCommunicate client updates with AL as receivedAdministrationExpedites client contact reports as directed by ALProactively updates and archives account filesAssures timely delivery of client correspondence and materialsEnters record of billable time within 3 days into Jackson's accounting softwareAssures that Letters of Estimates and Revised Estimates are completed for all billable jobsAttends project meetings and follows-up on unfinished projects until completionInitiates creative briefs and creative requests for new jobsProject Coordination:Proofreads unfinished work to ensure accuracy before final production/presentation for clientHolds internal input meetingsOpens jobs and enters alerts in Jackson's job tracking software KNOWLEDGE/SKILLS/ABILITIES:Required:Bachelor's or Associate's degree in related field, and/or commiserate experienceExcellent, pro-active interpersonal and communication skills (written and verbal)Strong time management, organizational and critical thinking skills Able to follow direction and work with minimal supervisionWork efficiently under stressAbility to read and comprehend instructions and correspondenceAbility to effectively present information in one-on-one discussions/download meetingsStrong computer skills, including proficiency in MS Outlook, Word, Excel, and PowerPointAbility to problem solve and think critically- using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Proactive, resourceful, quick learner, multi-tasker, strong team playerThe ability to set and maintain timelines for various projects at once and to prioritize as neededCommitment to Company ValuesPreferred:1+ Years Account Service experiencePrior Agency experienceTravel:Minimal,

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