Robert Half | Information Technology Support Specialist | san francisco, ca
2 days ago
Title: IT Support Specialist
Location: San Francisco, California (ONSITE)
Technology Top Skills: Mac OS, Okta, Google Meet, Google Workspace, Zoom, Slack, Office 365, Azure AD
Robert Half is looking for an IT Support Specialist in San Francisco, California. The IT Specialist will assist in meeting the organizations’ IT needs and will be responsible for the day to day operational activities of help desk Support, with general understanding of network administration, server, and systems. The ideal candidate will provide top-tier support to our executives and ensure excellent customer service throughout the company. Apply for this position today if you think you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Submit your application for this exciting opportunity
Essential Duties:
- Deliver white-glove support to executives, effectively prioritizing tasks in a high-demand environment.
- Build and maintain strong relationships with team members and end users, offering exceptional customer service.
- Engage with users in a friendly and approachable manner, ensuring their IT needs are met promptly and efficiently.
- Support user on boarding with provisioning and de-provisioning user accounts as well user hardware.
- Manage and drive for organization and documentation updates around new user provisioning and access privileges.
- Update and create documentation for both end users and other technical users.
- Work closely as support with the teams rolling out mobile device and account management through programs such as JAMF, Okta and Workday.
Top Requirements
- Support for cloud-based platforms, including Okta/SSO, MS Entra, MS Intune, MS365, Google Workspace, Slack, Box, Atlassian/Jira, and Asana.
- Provide support to both onsite and remote users for MS Windows and macOS platforms, addressing technical issues and ensuring effective resolution across diverse operating environments.
- Manage and resolve incoming Helpdesk trouble tickets through Jira, ensuring timely resolution in line with Service Level Agreements (SLAs).
- Configure and manage Google Workspace and Microsoft Office 365/Azure AD.
- Hands-on management of AV systems and hardware, including Google Meet, Microsoft Teams, Zoom, Crestron, and related technologies.
- Ensure a high level of IT support and customer satisfaction for C-suite executives.
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