Store Manager

7 days ago

Madison, United States dd's Discounts Stores Full time

Our values start with our people, join a team that values you

We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

  • Success. Our winning team pursues excellence while learning and evolving
  • Career growth. We develop industry leading talent because Ross grows when our people grow
  • Teamwork. We work together to solve the hard problems and find the right solution
  • Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy to shop environment. Recruits, trains and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.

ESSENTIAL FUNCTIONS:
  • General Operating Requirements
    • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
    • Analyzes Store reports to evaluate controllable expenses and overall Store performance.
    • Addresses any variance to Company standards with appropriate action plan, partnering with the District Manager as needed.
    • Ensures proper scheduling of Associates to meet business objectives.
    • Accepts special assignments as directed by Leadership.
    • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
  • Organizational Development
    • Recruits, hires, trains and develops Assistant Managers, Area Supervisors and non-exempt Associates.
    • Through selection, training and motivation, strives to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests and training. Ensures all required training courses are prioritize and completed in a timely manner.
    • Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline and termination when needed.
    • Ensures compliance with Ross personnel policies and procedures.
    • Manages Associate Relations issues, consulting with the District Manager as needed.
    • Ensures compliance with all State, Local and Federal regulations.
  • Expense Control
    • Leads all expenditures to be within budget.
    • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
  • Maintaining a Safe & Secure Environment
    • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
    • Ensures all Associates understand and can execute emergency operating procedures.
  • Customer Service
    • Treats all Customers, Associates, and other leaders with respect.
    • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
    • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
    • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
  • Personal and Store Brand
    • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
    • Represents and supports the Company brand at all times.
    • Manages Store to ensure a clean, neat, easy to shop environment.
    • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
  • Merchandise Processing and In-Store Marketing
    • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
    • Ensures merchandise is presented and organized according to Company merchandising guidelines.
    • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
  • Loss Prevention
    • Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
    • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
    • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
    • Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
    • Monitors mark-out-of-stock policy to ensure proper administration.


COMPETENCIES:
  • Learning on the Fly
  • Developing Effective Teams
  • Business Acumen
  • Self-Development
  • Dealing with Ambiguity
  • Managing and Measuring Work
  • Problem Solving
  • Perseverance


QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Five or more years of Store management experience in a retail environment
  • Must maintain a high level of Customer service.
  • Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
  • Ability to train, coach and develop Associates at all levels.
  • Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
  • Fluency in English.
  • Must exercise considerable independent judgement and discretion.
  • Ability to work evenings and weekends.


PHYSICAL REQUIREMENTS/ADA:
  • Ability to use all Store equipment, including PDTs, registers and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 lbs.
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
  • Certain assignments may require other qualifications and skills

SUPERVISORY RESPONSIBILITIES:
Direct supervision of Assistant Store Manager, Area Supervisors and all Retail Associates.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.RequiredPreferredJob Industries
  • Retail

  • Store Manager

    2 weeks ago

    Madison, United States dd's Discounts Stores Full time

    Job DescriptionOur values start with our people, join a team that values you!We are the nations largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a...

  • Store Manager

    3 months ago

    Madison, United States Community Choice Financial Family of Brands Full time

    Overview:  Store ManagerCommunity Choice Financial ® Family of BrandsAs a Store Manager, you will leverage your leadership skills to coach, train, and guide your team to excel in their roles and uphold our high-quality standards. Reporting to the General Manager, you will serve as their right hand and run daily operations in their absence. You will make a...

  • Store Operations Manager

    2 weeks ago

    Madison, Wisconsin, United States Ross Dress for Less Full time

    At Ross Dress for Less, we're committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.We're seeking a highly skilled Store Operations Manager to join our team. As a key member of our leadership team, you'll be responsible for managing and supervising all areas assigned by the Store Manager and...

  • Store Manager Trainee

    6 months ago

    Madison, United States Speedway Full time

    Store Manager We’re excited to be part of the 7-Eleven family of stores. A Speedway Store Leader is the heart and soul of the store. The Store Leader with an Assistant or two make up the store’s leadership team executing merchandising and marketing initiates, driving profitability, developing the skills of the entire store team, and ensuring...

  • Retail Store Manager

    3 days ago

    Madison, Wisconsin, United States Goodwill Full time

    Job Description:As a Retail Store Manager at Goodwill, you will be responsible for managing the daily operations of our store. Your primary goal will be to ensure that our customers receive excellent service and that our sales goals are met.**Key Responsibilities:**Staff Management and Development: Provide coaching and training to hourly employees on daily...

  • Assistant Store Manager

    1 week ago

    Madison, United States Goodwill Full time

    Staff Management and Development - 30%Provides coaching and training to hourly employees on daily tasks. Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed. Seeks out opportunities Store Manager, Assistant Store Manager, Manager, Assistant, Retail, Store

  • Store Manager

    2 weeks ago

    Madison Heights, Michigan, United States The Goodyear Tire & Rubber Company Full time

    About the JobAs a Store Manager at Goodyear, you will have a unique opportunity to develop your leadership skills and drive business growth in one of our Auto Service centers. This role is perfect for individuals who are passionate about delivering exceptional customer service and have a proven track record of managing high-performing teams. Key...

  • Assistant Store Manager

    2 weeks ago

    Madison, United States Goodwill Full time

    Staff Management and Development - 30%Provides coaching and training to hourly employees on daily tasks. Participates in the hourly associate recruitment process including pre-screening and interviewing candidates, as needed. Seeks out opportunities Store Manager, Assistant Store Manager, Manager, Assistant, Retail, Store Learn More

  • Store Operations Manager

    1 month ago

    Madison, United States Insomnia Cookies Full time

    Insomnia Cookies is actively hiring for a Store Operations Manager (GM) for our Madison, WIstore located at 462 State St, Madison WI 53703, and we are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities...

  • Assistant Store Manager FT

    7 months ago

    Madison, United States Lids Full time

    About Our CompanyGeneral Position SummaryGenerate SalesProduce sales gains, by providing customer service.To meet or exceed Company Objectives in all individual statistics.Learn to provide consistent, documented appraisal of an associate’s sales performance. Provide support by giving feedback on areas of strength and opportunity while keeping in line with...

  • Retail Store Operations Manager

    3 weeks ago

    Madison, Wisconsin, United States Chico's FAS Full time

    **Job Overview:**We are seeking a highly skilled and experienced retail store operations manager to join our team at Chico's FAS. As an Assistant Retail Store Director, you will be responsible for supporting the Store Manager in promoting a customer-focused sales culture and ensuring great customer experience and maximum profitability.About the Role:The...

  • Assistant Store Manager

    3 months ago

    Madison, United States Chico's FAS Full time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing...

  • Assistant Store Manager

    3 months ago

    Madison, United States Extra Space Storage Full time

    As an Assistant Store Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages, a great work/life balance, and career and development opportunities. Will work between multiple stores in the district.This location is closed on Sundays.Day shift only: Office closes at 6pm.Standard...

  • STORE MANAGER in MADISON, TN

    7 months ago

    Madison, United States Dollar General Full time

    Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low...

  • Store Manager

    2 months ago

    Madison Heights, United States The Goodyear Tire & Rubber Company Full time

    About The JobGoodyear. More DrivenIMMEDIATELY HIRING!!! – APPLY TODAY!!! Goodyear owns and operates more than 580 tire and auto service centers nationwide. We offer a fun, fast paced work environment, with competitive base pay. Our comprehensive benefit package includes medical plans, 401(k), certification reimbursement and paid vacations. At Goodyear we...

  • Assistant Store Manager

    2 weeks ago

    Madison, United States Petroleum Marketing Group, Inc. Full time

    COMPANY DESCRIPTION : Petroleum Marketing Group (PMG) is one of the largest multi-branded Petroleum Dealers and Convenience Store Operators on the East Coast. PMG is an established distributor and jobber of petroleum products & services throughout the Atlantic region of the United States. We own, operate, and/or supply over 800 sites across Maryland,...

  • Assistant Store Manager

    1 week ago

    Madison, United States Petroleum Marketing Group, Inc. Full time

    COMPANY DESCRIPTION : Petroleum Marketing Group (PMG) is one of the largest multi-branded Petroleum Dealers and Convenience Store Operators on the East Coast. PMG is an established distributor and jobber of petroleum products & services throughout the Atlantic region of the United States. We own, operate, and/or supply over 800 sites across Maryland,...

  • Assistant Store Manager

    2 weeks ago

    Madison, United States Shoe Carnival, Inc. Full time

    Starting Wage: $16.15Are you passionate about the retail world and eager to take on a leadership role in a fast-paced, fashion-forward environment? Shoe Carnival, Inc. is looking for a dedicated and driven Assistant Store Manager to join our family. This is an excellent opportunity to put your retail experience to work, grow professionally, and make a...

  • Assistant Store Manager

    1 week ago

    Madison, United States Shoe Carnival, Inc. Full time

    Starting Wage: $16.15 Are you passionate about the retail world and eager to take on a leadership role in a fast-paced, fashion-forward environment? Shoe Carnival, Inc. is looking for a dedicated and driven Assistant Store Manager to join our family. This is an excellent opportunity to put your retail experience to work, grow professionally, and make a...

  • Retail Store Operations Manager

    3 weeks ago

    Madison, Alabama, United States Twice Daily Full time

    Overview of RoleWe are seeking a highly skilled and motivated Retail Store Operations Manager to join our team at Twice Daily. This role is perfect for individuals who have a passion for retail leadership and want to make a real difference in the lives of our customers.