General Manager

16 hours ago

New York, United States Crew NY Full time
We are seeking an exceptional General Manager with elevated, high-volume restaurant experience to lead the award-winning The Yacht Club.

VENUE

The Yacht Club
The Yacht Club is a waterfront dining, drinking, and events destination - a full New York City block in the sky - on the 10th floor of Chelsea's 1930s masterpiece of industrial architecture, the landmarked Starrett Lehigh building.

DETAILS

Job Overview

Position Summary
The General Manager is an ambassador to our community and is responsible for ensuring a safe and productive environment, an exceptional guest experience, and leading the entire FOH and BOH operations. This role acts as a role model, leader and problem solver who makes informed decisions. Ultimately, the GM is accountable for managing the workforce in a timely and thoughtful manner in order to achieve maximum financial and experiential results.

Essential Duties & Responsibilities
  • The ideal candidate will serve as a positive and influential figure within the restaurant, prioritizing the success of the business, leading by example, consistently boosting morale, and actively enhancing their team's performance
  • Taking ultimate responsibility for overseeing and managing all aspects of the restaurant's operations. Proactively addressing issues, solving problems, upholding exceptional service standards, and fostering positive morale throughout
  • Applying professional judgment; taking accountability for decisions, consequences, and outcomes that affect staff, costs, and/or service quality while always acting in the best interest of the venue and company
  • Building and maintaining exceptional guest service across all areas, addressing internal shortcomings and dissatisfied guest concerns proactively, and escalating significant issues to upper management when necessary
  • Acknowledging and utilizing the strengths of their assistant management to achieve overarching objectives in line with company goals
  • Learning and executing established service protocols in all departments and working closely with the Director of Operations to execute continual staff training , striving to enhance service levels and achieve a standard of excellence that surpasses expectations
  • Taking ownership of your team by recruiting, hiring and training all hourly staff in alignment with Crew policy and company standards
  • Ensuring all employees adhere to company standards, policies and protocols with a zero-tolerance approach, maintaining a professional stance; taking disciplinary action when appropriate
  • Overseeing scheduling to ensure sufficient staffing coverage for all operational roles including both hourly and management positions
  • Strategically managing costs to achieve the financial objectives set by leadership
  • Monitoring precise daily time keeping for all hourly employees, with thorough verification on a weekly basis
  • Performing comprehensive venue-wide inventories of beverages and supplies, utilizing approved company technology and adhered to strict deadlines
  • Generating and completing daily reports and checklists to ensure DOH compliance, oversee essential set up tasks, surpass our standard of excellence in cleanliness and presentation, monitor uniform and staff attendance, address daily service topics and ensure overall operational efficiency
  • Conducting and overseeing precise cash handling by all staff and management, ensuring accurate reconciliation, and facilitating timely bank deposits
  • Adhering to sanitation standards established by both the Department of Health, including personal hygiene and health guidelines; enforce the practice for proper food preparation, handling techniques, and DOH safety guidelines
  • Strictly following and enforcing the safety protocols outlined in the Crew safety plan
  • Maintaining and enforcing exceptional cleanliness standards in accordance with Crew materials
  • Proposing, implementing, and executing strategies to foster business expansion and growth
Minimum Qualifications
Tier 1
  • 3 to 5 years of successful experience in a General Manager role overseeing annual revenues of $10 million or more
  • Significant experience managing a team of 50+ hourly employees, showcasing adept leadership in a high-volume environment
  • Proven track record of recruiting and training Assistant General Managers, providing strategic oversight, and effectively delegating tasks
  • Robust knowledge of back-of-house operations, coupled with a proven history of cultivating strong relationships with kitchen management and staff
  • Demonstrated expertise in successfully opening new restaurants
  • Strong financial acumen with experience in budgeting, forecasting, and P&L management
  • Proven track record of consistently fostering staff development and training initiatives to enhance overall guest satisfaction
  • Demonstrated proficiency in inventory management, ordering and procurement
  • In-depth knowledge of industry regulations, health and safety standards, and compliance requirements
  • Strong technology systems experience including proficiency in Toast POS, Resy, and scheduling systems
  • Comprehensive knowledge and understanding of prevalent HR concerns and best practices in manager-to-employee relations
  • Commitment to working a minimum of 50 hours per week, with flexibility to adapt to the operational needs of the business
  • Exceptional problem-solving and decision-making skills
Tier 2
  • Up to 3 years of successful experience in a General Manager role overseeing annual revenues of $5 million or more
  • Experience managing a team of 40+ hourly employees, showcasing adept leadership in a high-volume environment
  • Proven track record of recruiting and training Assistant General Managers, providing strategic oversight, and effectively delegating tasks
  • Robust knowledge of back-of-house operations, coupled with a proven history of cultivating strong relationships with kitchen management and staff
  • Demonstrated expertise in successfully opening new restaurants
  • Strong financial acumen with experience in budgeting, forecasting, and P&L management
  • In-depth knowledge of industry regulations, health and safety standards, and compliance requirements
  • Commitment to working a minimum of 50 hours per week, with flexibility to adapt to the operational needs of the business
  • Proven track record of consistently fostering staff development and training initiatives to enhance overall guest satisfaction
  • Exceptional problem-solving and decision-making skills
Tier 3
  • At least 1 year of successful experience in a General Manager role overseeing annual revenues of $5 million or more
  • Experience managing a team of 25+ hourly employees, showcasing adept leadership in a high-volume environment
  • Proven track record of providing strategic oversight, and effectively delegating tasks to assistant GM(s)
  • Robust knowledge of back-of-house operations, coupled with a proven history of cultivating strong relationships with kitchen management and staff
  • Strong financial acumen with experience in budgeting, forecasting, and P&L management
  • In-depth knowledge of industry regulations, health and safety standards, and compliance requirements
  • Commitment to working a minimum of 50 hours per week, with flexibility to adapt to the operational needs of the business
  • Proven track record of consistently fostering staff development and training initiatives to enhance overall guest satisfaction
  • Exceptional problem-solving and decision-making skills
Minimum Requirements
  • Ability to perform essential job functions when working in a high business volume, fast-paced environment
  • Ability to walk, stand, and/or bend continuously and for extended periods of time as required to perform essential job functions
  • Able to lift 30+ lbs.
  • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
  • Fluent in both written and spoken English
  • General knowledge of industry safety standards and procedures
  • Industry standard knowledge of classic drink recipes, beer, wine, and spirits
  • Polished personal presentation; grooming meets Company standards, as outlined by Employee Handbook
  • Willingness to work in outdoor climate conditions
  • Must love sunsets
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the functions of this job, an employee must walk, stand, or remain stationary during the entire shift. Employee must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. Employee must frequently wash their hands and lift or move up to 35 pounds.

Benefits
  • Time Away From Work
  • Medical, Vision, and Dental Insurance
  • Commuter Benefits
  • Paid Safe and Sick Leave
  • 401(k) Plan

  • General Manager

    3 weeks ago

    New York, United States JKS Restaurants Full time

    GENERAL MANAGER - NEW OPENING - JKS RESTAURANTS Schedule - Full TimeSalary - To be discussedExperience - Previous experience as a General Manager in a quality restaurant.JKS Restaurants are seeking a General Manager for a new restaurant opening.The successful candidate will be personable, passionate, and possess exceptional experience in the fine dining...

  • General Manager

    5 months ago

    New York, United States Private Listing Full time

    Seeking a Strong General Manager with 3 years experience minimum. Michelin or James Beard award winning GM experience required SUMMARY Basic Job Description: General Manager will be responsible for all aspects of day- to-day management of restaurants; training and leadership of Restaurant staff; implementing standards of hospitality and service; responsible...

  • General Manager

    5 months ago

    New York, United States Emmy Squared Pizza Full time $75,000 - $80,000

    Emmy Squared Pizza is looking for a passionate and driven Restaurant General Manager to join and support our Midtown West team!  Part of the Pizza Loves Emily Restaurant Group, Emmy Squared Pizza is an upscale casual full-service restaurant company, with over 20 locations in New York City, Westport, Philadelphia, Washington DC, Alexandria, Charlotte,...

  • General Manager

    5 months ago

    New York, United States Emmy Squared Pizza Full time

    Emmy Squared Pizza is looking for a passionate and driven Restaurant General Manager to join and support our Midtown West team!  Part of the Pizza Loves Emily Restaurant Group, Emmy Squared Pizza is an upscale casual full-service restaurant company, with over 20 locations in New York City, Westport, Philadelphia, Washington DC, Alexandria, Charlotte,...

  • General Manager

    3 weeks ago

    New York, United States Union Square Hospitality Group Full time

    Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth Lead the management team and team members in delivering consistent, memorable moments of hospitality for our guests Collaborate with General Manager, Manager, Hospitality, Business

  • General Manager

    4 weeks ago

    New York, United States Little Beet Full time

    The Little Beet is raising the bar in the quick service industry. We give people access to simple, nutritious, and crave-able food – fast! So, that anyone can eat well on the go. We want everyone to eat our food all the time because food should make you happy and make you feel good. The experience of going out to buy food should be effortless and...

  • General Manager

    2 months ago

    New York, United States Cipriani Full time

    POSITION PURPOSE:We are seeking a hospitality focused and organized individual to join our team as General Manager. The General Manager is responsible for overseeing all aspects of the restaurant operations, ensuring exceptional service, high-quality food, and a memorable dining experience for guests and patrons. This role includes managing staff,...

  • General Manager

    4 months ago

    New York, United States Club Pilates Full time

    COMPANY OVERVIEW:Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, national brand, committed to providing affordable and accessible equipment-based Pilates to the community.Club Pilates is currently established in 49...

  • General Manager

    2 months ago

    New York, United States New York Sports Clubs Full time

    Description New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is...

  • General Manager

    1 month ago

    New York, United States Purple Waves Full time

    Job Title: General Manager - Purple Waves Café and Wine BarLocation: 285 West 110th Street, Manhattan, New York CityJob Type: Full-timeAbout Us:We are a vibrant, sustainability-focused café and wine bar located at the nexus of the Manhattan neighborhoods of Harlem, the Upper West Side and Morningside Heights, blending sustainable practices with exceptional...

  • General Manager

    1 month ago

    New York, United States Private Listing Full time

    General manager responsible for:- Oversee daily operations, ensuring top-notch service and quality across all areas.- Lead, train, and inspire staff to deliver exceptional guest experiences.- Manage inventory, budgets, and financial performance to maximize profitability.- Develop and implement innovative marketing & SM strategies to attract new customers and...

  • General and Operations Managers

    1 month ago

    New York, United States Federation of Italian American Organizations of Brooklyn Full time

    General and Operations Managers Role at Federation of Italian American Organizations of BrooklynWe are seeking a skilled General and Operations Manager to join our team in the [department_name] department at the Federation of Italian American Organizations of Brooklyn. In this role, you will be responsible for overseeing daily operations, managing staff, and...

  • General Manager

    1 week ago

    New York, United States Destination Pet LLC Full time

    Job DescriptionJob DescriptionWelcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!We are looking for a General...

  • General Manager

    7 days ago

    New York, United States Destination Pet LLC Full time

    Job DescriptionJob DescriptionWelcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!We are looking for a General...

  • General Manager

    3 weeks ago

    New York, United States baba cool Full time

    About Us: Since 2014, we have been a neighborhood fixture of Fort Greene. We recently moved to a larger space with a garden right across from the Brooklyn Academy of Music. While we started out as a cafe, we now have a full offering with an evening menu, full bar & event space. We are looking for someone to help grow and take us to the next...

  • General Manager

    1 month ago

    New York, New York, United States Aramark Full time

    About the RoleWe are seeking a highly skilled and experienced General Manager to join our team at Aramark. As a key member of our leadership team, you will be responsible for planning, managing, and guiding multiple contracted services for our clients, with a focus on delivering exceptional results and exceeding client expectations.Key ResponsibilitiesLead a...

  • Assistant General Manager

    2 weeks ago

    New York, United States Paris Baguette Full time

    Reports to: General Manager With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafs in the world. Our vision is to reestablish the neighborhood bakery caf as the heart of the community around the world. Paris Baguette's mission is to bring expertly crafted baked and brewed goods through...

  • Restaurant General Manager

    2 months ago

    New York, United States Andreoni Recruiting Consultants Full time $85,000 - $95,000

    We are searching for a talented restaurant General Managers for a flagship location on Park Ave!  Fantastic growing company with a very cool culture!Job Description of Restaurant General Manager:Takes responsibility for growth & development by setting goals and leading his/her team.Seeks out knowledge without direction and has an entrepreneurial...

  • General Manager

    3 weeks ago

    new york city, United States JKS Restaurants Full time

    GENERAL MANAGER - NEW OPENING - JKS RESTAURANTS Schedule - Full TimeSalary - To be discussedExperience - Previous experience as a General Manager in a quality restaurant.JKS Restaurants are seeking a General Manager for a new restaurant opening.The successful candidate will be personable, passionate, and possess exceptional experience in the fine dining...

  • General Manager

    2 months ago

    New York, United States Goodwin Recruiting Full time

    Job DescriptionJob DescriptionTo Apply for this Job Click HereJoin our team as the General Manager of a premier Country Club and Events Venue in the NYC Metro Area. We are seeking a dynamic leader who excels in both sales and operational management. In this role, you will oversee all aspects of daily operations, ensuring an exceptional experience for members...