Senior Customer Success Manager

Senior Customer Success Manager (Portuguese Speaking) We are looking for a Senior Customer Success Manager to drive product adoption and ensure customers achieve their business goals, leading to strong ROI, growing NRR, and high customer satisfaction. Operating with significant autonomy, you’ll navigate complex customer organizations, establish best practices across the CSM team, and serve as the strategic advisor customers rely on for CDP success. Base pay range $140,000.00/yr - $160,000.00/yr Your Role Drive product adoption across complex enterprise accounts, establish procedural best practices, lead strategic business reviews, conduct CDP maturity assessments, build customer advocacy programs, provide strategic advice, and build customer advocates. Responsibilities & Duties Strategic Customer Leadership Drive product adoption across complex enterprise accounts, establishing procedures that become CSM best practices Lead strategic business reviews and maintain comprehensive success plans tracking goals, action items, and ROI Conduct CDP Maturity Assessments and run Use Case Workshops to prioritize customer roadmaps Document verified outcomes and build customer advocacy programs Create bespoke value reports for senior stakeholders, making champions heroes to their organizations Provide strategic advice to customers on how to leverage Treasure Data to realize value Build customer advocates who are willing to share success stories, provide case studies and speak at events Account Management & Growth Own day‑to‑day customer relationships as primary escalation path and trusted advisor Track usage patterns and health scores in Gainsight to proactively identify risks and opportunities Identify upsell opportunities and provide input on churn forecasting and renewal strategies Lead kickoff calls, check‑ins, and coordinate renewal processes Align with and challenge partners to advance customers in their data maturity Understand customers’ business objectives and align Treasure Data’s solutions to meet these Cross Functional Excellence Serve as voice of customer internally, ensuring customer needs are understood and respected Share product roadmap updates and collect strategic feedback for Product teams Support implementations by coordinating requirements with PS/Partners while maintaining ownership Create and manage Support cases, following through to timely resolution Provide customized demos and coordinate end‑user training with Academy and TAM teams Operational Excellence Establish CSM procedures and frameworks adopted across the organization Mentor junior CSMs and share knowledge/resources across the team Continuously educate yourself on martech, data, AI, and platform evolution Track customer milestones and outcomes with strong attention to detail Required Qualifications 8+ years relevant work experience 3+ years supporting a CDP or similar platform Strong understanding of Marketing Technology Solutions Demonstrated history of strong customer satisfaction scores Excellence in written and verbal communication Technical acumen with business and strategic curiosity Active listening with ability to pivot based on customer priorities Self‑directed learner who identifies and fills knowledge gaps independently Strong cross‑functional collaboration, particularly with Partners, Marketing, and Product Preferred Qualifications Experience with LLMs, Looker, Gainsight Marketing Operations background Business Intelligence and Data Analytics experience Business fluency in Spanish and/or Portuguese Physical Requirements Working out of Mountain View, California office according to our “Global Hybrid Working Policy.” Travel Requirements 25% travel average with the opportunity to travel more if desired. Perks And Benefits (US) Our benefit package showcases our culture of care and empathy Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP) Competitive compensation packages Company paid life insurance 3x salary Company paid short‑ and long‑term disability coverage Retirement planning (401K) with 4% company match Restricted Stock Units (RSU) Flexible Time Off (FTO) Up to 26 weeks paid parental leave Our Dedication To You We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives. Our inclusive culture encourages growth, ownership of your role, and achieving innovation. Agencies And Recruiters We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation #J-18808-Ljbffr