Customer Success Manager
2 weeks ago
Treasure Data:
At Treasure Data, we're on a mission to radically simplify how companies use data and AI to create connected customer experiences. Our intelligent customer data platform (CDP) drives revenue growth and operational efficiency across the enterprise to deliver powerful business outcomes.
We are thrilled that Forrester has recognized Treasure Data as a Leader in The Forrester Wave™: Customer Data Platforms For B2C. It's an honor to be acknowledged for our efforts in advancing the CDP industry with cutting-edge AI and real-time capabilities.
Furthermore, Treasure Data employees are enthusiastic, data-driven, and customer-obsessed. We are a team of drivers-self-starters who take initiative, anticipate needs, and proactively jump in to solve problems. Our actions reflect our values of honesty, reliability, openness, and humility.
Your Role:
Are you an expert Customer Success professional looking for collaborative and exciting new opportunity? Treasure Data just might be the right place for you
Our Customer Success team partners with existing customers in a steadfast pursuit to grow the value CDP brings their organization. As a Customer Success Manager you will lead the day to day relationship directly with your customers. You will be accountable for driving their strategic success through goal setting and action planning with use case workshops, maturity assessments and other tools our team has access to.
Customer Success Managers also serve as the voice of the customer within Treasure Data. We have the privilege of working with all teams - including: Product Management, Engineering, Marketing, Industry Principals, Professional Services - to ensure our customers are successful. You will also represent Treasure Data to our customers sharing roadmap updates and facilitating conversations between the customer and our Product teams. Our work is critical to the success of the company, and we have an exciting opportunity to propel the company to the next stage in our evolution
Responsibilities & Duties:
- Build and maintain success plans with customer leadership centered around growing the value generated by Treasure Data.
- Encourage and enable adoption of our entire product and find opportunities for expansion across the enterprise.
- Work with internal teams and external partners to ensure smooth implementations and ongoing strategic support is delivered in a timely and relevant manner.
- Strategically use our success tools, including: slack, Gainsight, QBRs, customer on-sites, our incredible Support team, brilliant Industry Principals, Professional Services team, and hardworking Executive Sponsors.
- Partner with Marketing to drive joint customer success stories and co-marketing opportunities.
- 5+ years of Customer Success or related experience.
- Proven track record of communicating across business and technical concepts (ie. ROAS, critical metrics, Big Data and Analytics, Data Warehousing, API and software integrations, and SQL).
- Background in one or more of the following areas is ideal: Marketing, SaaS/Martech/Adtech, Analytics/Business Intelligence.
- Proficiency in Google Suite (particularly Docs, Sheets, Slides).
- Independent drive for continuous improvement.
Working out of Mountain View, California or New York, NY office according to our "Global Hybrid Working Policy."
Travel Requirements:
25% travel average with the opportunity to travel more if desired.
*Commission is not included in the advertised compensation range
Perks and Benefits (US):
Our benefit package showcases our culture of care and empathy with
- Comprehensive medical, dental, vision plans and Employee Assistance Program (EAP)
- Competitive compensation packages
- Company paid life insurance 3x salary
- Company paid short- and long-term disability coverage
- Retirement planning (401K) with 4% company match
- Restricted Stock Units (RSU)
- Flexible Time Off (FTO)
- Up to 26 weeks paid parental leave
About Treasure Data:
Treasure Data is the Intelligent Customer Data Platform (CDP) built for enterprise scale and powered by AI. Recognized as a Leader by Forrester and IDC, Treasure Data empowers the world's largest and most innovative companies to deliver hyper-personalized customer experiences at scale that increase revenue, reduce costs, and build trust.
Through unique capabilities such as the Diamond Record, AI Agent Foundry, and AI Decisioning with Real-Time Personalization, Treasure Data enables marketing and CX teams to personalize cross-channel engagement in real-time, optimize marketing spend while increasing ROI, and drive customer lifetime value through more intelligent retention and loyalty.
Our Dedication to You:
We value and promote diversity, equity, inclusion, and belonging in all aspects of our business and at all levels. Success comes from acknowledging, welcoming, and incorporating diverse perspectives.
Diverse representation alone is not the desired outcome. We also strive to create an inclusive culture that encourages growth, ownership of your role, and achieving innovation in new and unique ways. Your voice will be heard, and we will help amplify it.
Agencies and Recruiters:
We cannot consider your candidate(s) without a contract in place. Any resumes received without having an active agreement will be considered gratis referrals to us. Thank you for your understanding and cooperation
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