Avaya Telecom Engineer

3 days ago


Springfield, United States Impact Business Group Inc Full time

Our client, one of the leading Healthcare organizations in Illinois, is a community-based, not-for-profit organization that provides a full range of inpatient, outpatient, home health, hospice, behavioral health, and primary care physician services. With eight affiliates they deliver high-quality, patient-centered care in support of their mission to improve lives and build stronger communities through better health.

Our client is looking for an Avaya Telecom Engineer

*** Please note: this role is for a Telecommunications Engineer with specific Avaya experience ***

Location: Onsite (M-F) - Springfield, IL
Relocation assistance: N/A
Type: 6-month Temp-to-Hire

Education:
Bachelor's degree in computer related field (required)
(Three+ years of experience in Avaya Telecommunication support may be considered in lieu of Degree.)


Duties:
Monitors and responds to Avaya Telecommunication hardware and software problems
Performs Avaya Communication Manager Administration
Installation and support of - Avaya Modular messaging, VAL manager, Avaya Site manager, VOIP, media gateways, design installation and management of telecommunications systems and telecommunication circuits
Responsible for Backups and Restores
Develops and tests Disaster Recovery (DR) procedures and documentation
Works with Telecommunications Analysts, Telecommunication Technicians, and Enterprise Network support teams to provide support for production and non-production phone systems
Interfaces with Application Development and Vendor support service groups to ensure proper escalation during outages or periods of degraded system performance
Supports on-going analysis of performance, availability, and maintainability of Telecommunication systems
Trouble-shoot, identify & implement corrective measures







Experience:
Three to five years' experience supporting Avaya Telecommunications hardware/software (required)
Standard network protocols - TCP/IP, DHCP, telnet, FTP, TFTP, SSH, PPP, and SNMP (required)
Avaya Call Center software and reporting tools (required)
Experience in development and testing of Disaster Recovery (DR) procedures and documentation


Other Knowledge/Skills/Abilities: (as many as practical)
Avaya hardware and software systems - Avaya s8800, s8500, s8300 servers and software, VOIP media gateways, Avaya Modular Messaging, CXM Call Recording, ECAS Call Accounting, Spectralink wireless VOIP phones, Vocera VOIP wireless Phones and servers
Problem solving skills
Ability to consistently exercise sound judgment and initiative in all circumstances, including stressful situations
Able to effectively manage competing priorities.
Ability to communicate effectively with all levels of staff, including both IT staff and Business Customers
Experience with proper escalation of critical service calls with Vendor support (quickest resolution)
Customer service approach to those supported
Technical and business - written / verbal skills communication skills
Proficiency in creating appropriate system documentation



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