Potawatomi Casino Hotel | Center Bar Shift Manager | milwaukee, wi

1 day ago

milwaukee, United States Potawatomi Casino Hotel Full time

Pay is based on experience | Requires flexibility to work various shifts


In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our Casino Beverage guests are happy with our service? As a Center Bar Shift Manager, you will lead by identifying and assigning work to front-of-house team members in both Bar 360 and Center Bar 2 venues, demonstrate top notch leadership skills, and ensure guest satisfaction. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.


Principal Duties and Responsibilities (*Essential Functions)

  • *Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
  • *Oversee daily operations of Center Bar venues on an assigned shift including but not limited to leading shift meetings, conducting daily training, and performing opening/closing duties.
  • *Ensure timely, positive resolution of guest inquiries, issues, and concerns, taking proper corrective action as necessary. Refer or report serious or complex issues to management.
  • *Manage team members scheduling and beverage inventory to meet business demands and attain budgeted goals through effective cost controls.
  • *Maintain a safe, sanitary, and organized work environment.
  • Maintain complete knowledge of casino beverage service to include service standards, beverage selections, beverage service equipment, specials, promotions, events, and policies.
  • Maintain a congenial and professional relationship with other departments to ensure consistency across venues.
  • Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
  • Perform other duties as assigned.


Job Qualifications

  • A high school diploma and 3 years of progressively responsible, related experience are required. An Associate’s degree can take the place of 1 year of experience.
  • One year of supervisory experience is required.
  • The ability to successfully achieve and maintain Responsible Alcohol and ServSafe certifications within 90 days.
  • The ability to obtain and maintain a City of Milwaukee bartender’s license within 90 days.
  • Office skills must include the ability to use standard office equipment and the ability to demonstrate Microsoft Office Skills.
  • Experience with point-of-sale (POS) systems required.
  • The ability to demonstrate accurate writing skills.
  • The ability to maintain discretion in handling confidential information.
  • The ability to interact with guests and team members at all levels of the organization professionally, including the ability to speak in front of small groups.
  • The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
  • While performing the duties of this job, the team member is required to talk, hear, stand, walk, climb, balance, stoop, kneel, crouch, and move for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer/point-of-sale (POS) system. The team member will be required to lift or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally with assistance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.


Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free. While performing the duties of this job, the team member may be exposed to and handle foods that are commonly classified as allergens, including but not limited to peanuts, tree nuts, eggs, soy, dairy products, seafood, shellfish, and gluten.


Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.

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