ITSM Technical Consultant

4 weeks ago

Jefferson City, United States RICEFW Technologies Full time

Senior Technical Recruiter @ RICE.F.W Technologies Inc Mode of work: Onsite Location: Jefferson City, MO ITSM Technical Consultant Responsibilities 1. Technical Configuration & Verification Review and document configurations of ServiceNow ITSM modules and workflows to ensure alignment with the Common Service Data Model (CSDM) framework and defined business requirements. Validate system integrations between ServiceNow, Active Directory, and Microsoft 365 (M365) to confirm data flow accuracy and integrity. Lead and manage configuration and customization of ServiceNow modules, including: CMDB (Configuration Management Database) Change Management Request Management 2. Identity and Access Management (IAM/IGA) Configure and build Identity Governance and Administration (IGA) solutions at enterprise scale. Architect and configure Role-Based Access Control (RBAC). Integrate IGA solutions with ServiceNow, Active Directory, and M365. Required Skill set: 2+ years ServiceNow and ITSM Experience including: Leading and managing ServiceNow projects ITSM ITIL 4 framework ServiceNow CSDM version 4.0 or higher framework Implementing the CSDM framework Experience in leading teams to configure and customize ServiceNow modules, including: CMDB Change Management Request Management 2+ years Identity & Access Management (IAM/IGA) and Integration Experience including: Configuring & building IAM/IGA solutions at enterprise scale Architecting and configuring Role Based Access Integrating IGA solutions with ServiceNow, Active Directory, and M365 2+ years Microsoft Ecosystem Experience including: M365 Microsoft Active Directory 2+ years State-Specific Knowledge Working knowledge of the State of Missouris current ticketing system, Cherwell. Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Information Services #J-18808-Ljbffr

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