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ServiceNow ITSM Developer, AVP
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Join Mitsubishi UFJ Financial Group Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the worlds leading financial groups. Across the globe, were 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the worlds most trusted financial group, its part of our culture to put people first, listen to new and diverse ideas, and collaborate toward greater innovation, speed, and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details. Job Summary We are seeking a well-rounded and motivated ServiceNow ITSM Developer to join our dynamic team. As a ServiceNow technical expert, you will play a crucial role in designing, implementing, and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. Candidate must have a strong functional and technical understanding of ServiceNows IT Service Management (ITSM) platform. This individual needs to have a solution-driven mindset to best work through the deliverables around the needs of the organization. Excellent communication and documentation skills are extremely important. If youre passionate about creating efficient workflows, improving user experiences, and solving complex business challenges, this role is for you. This is a key member of ServiceNow Platform Delivery and Services team. Responsibilities Serve as the technical subject-matter-expert and platform architect for ServiceNow platform Responsible for the development and sustained support of multiple products Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state. Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities Lead the requirements and design workshops, and implementation of ITSM Design, develop, test implement and support ServiceNow ITSM capabilities Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements Engage in day-to-day operational support and continuous capability improvement Engage in on call support as needed Maintain adequate process, operational documentation and reporting skills Required Skillset/Experience 4+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement Experience with one or more ServiceNow platform implementation Understanding of ServiceNow data model, tables and relationships Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management Strong technical hands-on experience with GRC and IT Operations Management is required Experience with xMatters a plus Experience managing platform availability, performance and security Knowledge of ServiceNow orchestration for automating IT processes Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules Experience with scripting languages such as JavaScript, Angular.js, Perl, Powershell Good understanding of ServiceNow CMDB and ITIL Experience implementing REST API integration with third party tools Ability to create custom reports, dashboards and visualizations Familiarity with ServiceNow Performance Analytics Experience with backend SQL Server development is preferred Strong problem-solving skills, communication and collaboration Education Bachelors Degree in Computer Science or related fields; applicable specialized training; or equivalent experience The typical base pay range for this role is between $107K - $133K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, paid vacation, sick days, and holidays. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individuals associates or relatives that is protected under applicable federal, state, or local law.
