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Contact Center Rep Associate

2 months ago

Aurora, United States UCHealth Full time

Description

Location: UCHealth UCHlth 2450 Peoria Admin Services, US:CO:Aurora

Department: UCHlth Pt Line Virt Hlth Supp

FTE: Full Time, 1.0, 80.00 hours per pay period (2 weeks)

Shift: Flex

Pay: $19.10 - $24.83 / hour. Pay is dependent on applicant's relevant experience

Summary:

Registers patients, schedules appointments, procedures and testing. May obtain referral or insurance information, verify guarantor information, quote co-pay, coinsurance, and self-pay rates to patients. Provides efficient flow of clinical and non-clinical information via phone in a call center setting.

Responsibilities:

This position will assist patients with virtual health visit support.

Performs patient registration and scheduling functions. Obtains insurance and demographic information. Proficient in 1 Campaign.

Obtains and verifies referral or insurance authorization/pre-certification approvals from health plan or primary care physician office. Explains financial requirements to patients or responsible party, quoting co-pay, self -pay and co-insurance as required.

Ensures communication services for hearing impaired and non-English speaking patients are initiated. Educates patients on the My Health Connection tool. Ensures accuracy of information given to patients and colleagues.

Expedites information from staff to management. Works with staff from other clinics to gather information and trains staff on scheduling. Collaborates with staff from other departments to improve overall patient experience. Appropriately escalates calls as need arises.

Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take appropriate action.

Requirements:

  • Credentials:

  • Other information:

Minimum Required Education: High School diploma or GED. Preferred: Bachelor's degree.

Required Licensure/Certification: None required.

Minimum Experience: None required.

  • IF APPLICABLE: BLS through the American Heart Association or the American Red Cross CPR for the Professional Rescuer with card in-hand before start date. BLS or CPR card must be good through sixty days of hire.

We improve lives. In big ways through learning, healing, and discovery. In small, personal ways through human connection. But in all ways, we improve lives.

UCHealth invests in its Workforce.

UCHealth offers a Five Year Incentive Bonus to recognize employee's contributions to our success in quality, patient experience, organizational growth, financial goals, and tenure with UCHealth. The bonus accumulates annually each October and is paid out in October following completion of five years' employment.

UCHealth offers their employees a competitive and comprehensive total rewards package:

  • Full medical, dental and vision coverage

  • Retirement plans to include 403(b) matching

  • Paid time off. Start your employment at UCHealth with PTO in your bank

  • Employer-paid life and disability insurance with additional buy-up coverage options

  • Tuition and continuing education reimbursement

  • Wellness benefits

  • Full suite of voluntary benefits such as identity theft protection and pet insurance

  • Education benefits for employees, including the opportunity to be eligible for 100% of tuition, books and fees paid for by UCHealth for specific educational degrees. Other programs may also qualify for up to $5,250 pre-paid by UCHealth or in the form of tuition reimbursement each calendar year

Loan Repayment:

  • UCHealth is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program UCHealth provides employees with free assistance navigating the PSLF program to submit their federal student loans for forgiveness through Savi.

UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.

UCHealth recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an affirmative action/equal opportunity employer, UCHealth is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. UCHealth does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

Who We Are (uchealth.org)