Community Mortgage Lending Officer

Community Mortgage Lending Officer (SAFE Act) Join to apply for the Community Mortgage Lending Officer (SAFE Act) role at Citi. Overview The Community Mortgage Lending Officer is an entry level position responsible for driving mortgage sales and client relationships through engagement with community clients, diverse real estate agents, and affordable housing non‑profit partners in coordination with the Consumer Product Sales team. The role is directly responsible for the sale of a specific product or product set directly to clients. Responsibilities Consult with customers about their financial situation, financial and personal objectives and lending needs for the purpose of helping them achieve their home ownership goals. Collect and analyze information about the customer's financial situation, financial and personal goals, tolerance for risk and change, plans for the future, income, assets, debts, cash flow, and credit history. Analyze financial information for customers to make an initial assessment regarding whether the customer and the property may qualify for a particular lending solution. Make recommendations to customers about which lending solutions would best meet the customers’ financial and personal objectives. Advise customers about the consequences, risks, and benefits of alternative lending solutions. Promote Citi’s brand and Citi as the provider for lending and other financial solutions, including to real estate agencies, builders, other referral sources, and customers. Visit customers outside of Citi’s offices, with visits varying based on clientele, geography, market conditions, and other factors. Work as a team with all internal partners to support and grow our customers. Refer customers who seek financial services other than lending solutions to the appropriate Citi professionals. Partner with Operations teams to ensure a seamless transfer of the loan application in order to provide documents to the Processors and acquire any additional information needed by the Processors and/or Underwriters. Work with Processors/Closers and customers to ensure the timely closing of the customer’s loan. Go outside to key referral relationships (Realtors, CPAs, Builders, etc.) to drive mortgage business into the bank. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Introduce clients to segment partners when appropriate (including but not limited to Bank, Wealth Management, Small Business, Cards, etc.). Keep abreast of trends and developments in the local marketplace, as well as changing rules and regulations across the industry, and expand internal and external network to better serve clients and industry professionals. Attend a minimum of 2–3 diverse Realtor and/or affordable housing nonprofit events per month. Qualifications 2–5 years relevant experience. Residential mortgage experience required. 3+ years previous mortgage sales experience required. Established relationships with diverse realtor organizations and affordable lending nonprofits in origination territory. Experience with community loan products inclusive of specialized LMI mortgage solutions, lender‑paid assistance programs and third‑party assistance programs. Established book of business. FHA/VA & conventional loan experience preferred. The ability to comprehend and explain financial calculations and pricing alternatives. The ability to communicate with customers about the proper documents and information needed to obtain a particular loan. Knowledge of the laws and regulations that govern consumer lending, including fair lending, privacy, and RESPA. Demonstrated customer service skills. Self‑motivated and able to work independently. Strong relationship development and management skills. Expertise in general lending products and the overall mortgage industry. Ability to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry ("Registry") and obtain a unique identifier before engaging in mortgage loan originator activities. Originate a minimum of 3 loans per month with a minimum mix of 50% being either CRA‑eligible or within minority tracts. Education Bachelor’s/University degree or equivalent experience. Job Family Group Consumer Sales Job Family Consumer Product Sales Seniority Level Not Applicable Employment Type Full time Job Function Finance and Sales Industries Banking, Financial Services, and Investment Banking Location Washington District Of Columbia, United States Salary Range $90,000.00 – $90,000.00 Benefits Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. EEO Statement Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr