Client Service Representative

1 month ago

Honor, United States Heartland Veterinary Partners LLC Full time

Practice:

The combined years of service of the staff of the Platte Lake Veterinary Clinic exceeds over 100 years of dedication to our clients, their pets, and our community. We’re proud to provide a wide variety of veterinary medical services for dogs, cats, birds and other exotic animals in Honor & surrounding areas

Position Purpose:

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Credentialed Technician Competencies:
  • Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
  • Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
  • Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
  • Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
  • Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
  • Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities:
  • Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
  • Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
  • Processes cash, checks, charge card payments and credit account payments.
  • Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
  • Assists in the updating of client/patient files, as needed.
  • Prepares and sends client correspondence.
  • Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
  • Performs a backup of the computer system on a regular basis, as directed.
  • Performs and oversees the performance of posting daily business.
  • Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
  • Answers incoming telephone calls applying proper telephone etiquette.
  • Presents clients with medications, instructions, new client kits and any other take home items.
  • Handles emergency situations with great care, patience, and following established clinic policies and procedures.
  • Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications:
  • Ability to work on weekends as required
  • High school diploma or equivalent
  • Previous veterinary experience preferred
  • Client satisfaction references preferred
  • Practices OSHA safety techniques including proper PPE
Benefits Offered:
  • Paid time off
  • Health insurance; dental insurance; vision insurance
  • Retirement benefits or accounts
  • Bonus incentive
  • Flexible work schedules
  • Career and professional development
  • Employee Assistance Program
  • Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range: USD $16.00 - USD $18.00 /Hr.

  • Client Service Representative

    1 month ago

    Honor, United States Heartland Veterinary Partners LLC Full time

    Practice: The combined years of service of the staff of the Platte Lake Veterinary Clinic exceeds over 100 years of dedication to our clients, their pets, and our community. We’re proud to provide a wide variety of veterinary medical services for dogs, cats, birds and other exotic animals in Honor & surrounding areas! Position Purpose: Reporting into the...

  • Client Service Representative

    1 month ago

    Honor, United States Heartland Veterinary Partners LLC Full time

    Practice: The combined years of service of the staff of the Platte Lake Veterinary Clinic exceeds over 100 years of dedication to our clients, their pets, and our community. We’re proud to provide a wide variety of veterinary medical services for dogs, cats, birds and other exotic animals in Honor & surrounding areas! Position Purpose: Reporting into...

  • Client Service Representative

    1 month ago

    Honor, United States Heartland Veterinary Partners LLC Full time

    Job DescriptionPractice:The combined years of service of the staff of the Platte Lake Veterinary Clinic exceeds over 100 years of dedication to our clients, their pets, and our community. We’re proud to provide a wide variety of veterinary medical services for dogs, cats, birds and other exotic animals in Honor & surrounding areas!Position...

  • Client Service Representative

    1 month ago

    Honor, United States Heartland Veterinary Partners LLC Full time

    Practice: The combined years of service of the staff of the Platte Lake Veterinary Clinic exceeds over 100 years of dedication to our clients, their pets, and our community. We’re proud to provide a wide variety of veterinary medical services for dogs, cats, birds and other exotic animals in Honor & surrounding areas! Position Purpose: Reporting into the...

  • Client Service Representative

    1 month ago

    Honor, MI, United States Heartland Veterinary Partners LLC Full time

    Practice: The combined years of service of the staff of the Platte Lake Veterinary Clinic exceeds over 100 years of dedication to our clients, their pets, and our community. We’re proud to provide a wide variety of veterinary medical services for dogs, cats, birds and other exotic animals in Honor & surrounding areas! Position Purpose: Reporting into...

  • Client Service Representative

    1 month ago

    Honor, MI, United States Heartland Veterinary Partners LLC Full time

    Practice: The combined years of service of the staff of the Platte Lake Veterinary Clinic exceeds over 100 years of dedication to our clients, their pets, and our community. We’re proud to provide a wide variety of veterinary medical services for dogs, cats, birds and other exotic animals in Honor & surrounding areas! Position Purpose: Reporting into...

  • Client Service Representative

    1 month ago

    Honor, MI, United States Heartland Veterinary Partners LLC Full time

    Practice: The combined years of service of the staff of the Platte Lake Veterinary Clinic exceeds over 100 years of dedication to our clients, their pets, and our community. We’re proud to provide a wide variety of veterinary medical services for dogs, cats, birds and other exotic animals in Honor & surrounding areas! Position Purpose: Reporting into...

  • Route Service Sales Representative

    2 weeks ago

    Honor, United States Cintas Full time

    Job Title: Route Service Sales RepresentativeCintas Corporation is a leading provider of corporate identity uniform programs, entrance and logo mats, restroom supplies, promotional products, first aid, safety, and fire protection products and services. We are currently seeking a Route Service Sales Representative to join our team.Job Summary:The Route...

  • Route Service Sales Representative

    4 weeks ago

    Honor, United States Cintas Full time

    Job Title: Route Service Sales RepresentativeCintas Corporation is seeking a highly motivated and customer-focused Route Service Sales Representative to join our team. As a key member of our sales team, you will be responsible for managing and growing customer accounts in the Rental Division.Job Summary:The Route Service Sales Representative is responsible...

  • Route Service Sales Representative

    2 weeks ago

    Honor, United States Cintas Full time

    Job Title: Route Service Sales RepresentativeCintas Corporation is seeking a highly motivated and customer-focused Route Service Sales Representative to join our team. As a key member of our sales team, you will be responsible for managing and growing customer accounts in the Rental Division.Job Summary:The Route Service Sales Representative is responsible...

  • Route Service Sales Representative

    1 month ago

    Honor, United States Cintas Full time

    Cintas Corporation is Hiring Route Service Sales RepresentativesGrow Your Career with CintasCintas is a leading provider of corporate identity uniform programs, promotional products, and facility services. We are seeking highly motivated and customer-focused individuals to join our team as Route Service Sales Representatives.Job Summary:The Route Service...

  • Route Service Sales Representative

    2 months ago

    Honor, United States Cintas Full time

    Job Title: Route Service Sales RepresentativeCintas Corporation is seeking a highly motivated and results-driven Route Service Sales Representative to join our team. As a key member of our sales team, you will be responsible for managing and growing customer accounts in the Rental Division.Key Responsibilities:Drive a truck along an established route,...

  • Veterinary Clinic Representative

    2 weeks ago

    Honor, Michigan, United States Heartland Veterinary Partners LLC Full time

    Job SummaryWe are seeking a highly skilled and compassionate Client Service Representative to join our team at Heartland Veterinary Partners LLC. As a key member of our practice, you will provide exceptional client experiences, manage practice administrative tasks, and ensure the highest level of patient care.Key ResponsibilitiesProvide exceptional client...

  • Customer Service Sales Representative

    3 weeks ago

    Honor, United States Cintas Full time

    Job Summary:Cintas Corporation is seeking a highly motivated and customer-focused Route Service Sales Representative to join our team. As a key member of our sales team, you will be responsible for managing and growing customer accounts in the Rental Division.Key Responsibilities:Drive a truck along an established route, servicing and selling within an...

  • Sales Representative

    2 months ago

    Honor, United States Cintas Full time

    Job Summary:Cintas is seeking a highly motivated and customer-focused Route Service Sales Representative to join our team. As a key member of our sales team, you will be responsible for managing and growing customer accounts in the Rental Division.Key Responsibilities:Drive a truck along an established route, servicing and selling within an existing customer...

  • Veterinary Technician Externship Opportunity

    6 days ago

    Honor, United States Platte Lake Veterinary Clinic Full time

    Practice with a PurposeThe combined years of service of the staff of the Platte Lake Veterinary Clinic exceeds over 100 years of dedication to our clients, their pets, and our community.Position OverviewCome and gain hands-on experience with our team of veterinary professionals.Program DetailsOur Vet Tech Externship Program provides paid externship support...

  • Diesel Technician/Mechanic III

    3 days ago

    Honor, United States Penske Truck Leasing Full time

    1645 W South Airport Rd, Traverse City, MI 49686Whats the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, youll do exactly that. Here, youll do preventative maintenance and minor repairs on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their...