Program Manager, Digital Experience

OverviewThe Digital Experience Program Manager will play a critical role in supporting the Senior Manager, Digital Experience by leading operational planning and program management to ensure seamless execution of strategic initiatives. This role will focus on process efficiency, managing timelines, and coordinating cross-functional efforts to deliver on the team’s objectives. The Program Manager will serve as the operational backbone, enabling the Senior Manager to focus on strategy and vision. They will work closely with key stakeholders across Digital Merchandising, Product Management, XD, Analytics, and Technology to manage workflows, track deliverables, and ensure alignment across teams.ResponsibilitiesMaintain and optimize planning processes that streamline intake, prioritization, and execution of initiativesTranslate strategic objectives into actionable program plans and workback schedules, ensuring timely delivery of outcomesCreate transparency across roadmaps by tracking timelines, deliverables, and dependencies across teamsUse data to report status, evaluate program performance, and communicate progress using fact-based and relevant insightsDevelop and deliver artifacts (e.g., Confluence pages, reports, presentations) to track and communicate program progress to stakeholdersSupport stakeholder alignment by organizing meetings, synthesizing inputs, and managing follow-ups to ensure accountabilityFacilitate process efficiencies to enable the Senior Manager to focus on strategy by managing operational details and logisticsDevelop training materials and documentation to educate teams on processes, new features, and functionalityIdentify areas for process improvement and recommend solutions to enhance program management and deliveryQualifications5+ years of program or project management experience, ideally in a digital or e-commerce environmentProven ability to manage complex projects and timelines while driving cross-functional alignmentStrong organizational skills with attention to detail; capable of synthesizing information and creating & optimizing processesExperience with tools and frameworks for program tracking (e.g., roadmaps, dashboards, ppt)Highly collaborative mindset with a track record of influencing and partnering effectively across stakeholder groupsStrong communication skills, capable of translating complex ideas into actionable plans and communicating updates to leadershipAbility to work independently, take ownership of deliverables, and proactively address challengesAdept at problem-solving and identifying process improvement opportunitiesBachelor’s degree or equivalent experience preferredWe’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:Medical/Vision, Dental, Retirement and Paid Time AwayLife Insurance and DisabilityMerchandise Discount and EAP ResourcesImportant notesThe job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.© 2022 Nordstrom, IncCurrent Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.Nordstrom keeps job postings open for at least one day after the posting date.Pay Range DetailsThe pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.$92,000.00 - $155,000.00 Annual. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf #J-18808-Ljbffr