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Support Engineer II

2 months ago

Westborough, United States Belcan Full time

Support Engineer II Job Number: 350589 Category: Help Desk / Support Description: #NowHiring #SupportEngineer Job Title: Support Engineer II Contract: 6 Months Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India. A Support Engineer II Job in Westborough, MA is currently available through Belcan. In this role you will deep-dive, analyse, mitigate or resolve technical issues that are escalated by the various Client Robotics Facilities. If you are interested in this role, Apply Today Job Description: You will deep-dive, analyze, mitigate or resolve technical issues that are escalated by the various Client Robotics Facilities. You will use multiple data sources, dashboards and logs to pinpoint software/hardware defects, inconsistencies or bugs and will be directly involved with resolving them. On occasion, you will have to collaborate with various development/software teams to navigate complex situations and create viable solutions for our customers. You will engage with (and drive) high severity incidents around Client"s Product Fulfilment & Sortation facilities. You will set up and manage high severity calls and directly communicate and troubleshoot with the customer until the situation is mitigated. This activity will, at times require you coordinate real-time service restoration between multiple teams and act as a central point (incident manager) to reduce the duration and severity of the business impact. Lastly you will use Change Management best practices to create, approve and implement changes within the Client Robotics environment. Location: Westborough, MA Zip Code: 01581 Keyword"s: #Westboroughjobs; #SupportEngineerjobs; Start Date: Right Away #ZR If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com EOE/F/M/D/V Location: Westborough , MA Minimum Experience (yrs): Required Education: Not Specified Benefits: Return to search results Email this job to a friend (emailjobs.asp?jo_num=350589) If you have previously registered with us, pleaseLog in (memberlogin.asp) to apply for this position. *Logged in members may also add jobs to their job cart