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Senior Engineering Manager, Mobile Performance, Reliability, and Observability

2 months ago

San Francisco, United States Square Full time
Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Mobile Performance, Reliability, and Observability (MPRO) team is responsible for:

  • Leading Square’s mobile engineering organization to deliver highly performant and reliable experiences to Square’s Customers (Sellers).
  • Providing a unified set of frameworks, tools, and accompanying process evolution that enable teams to observe and improve Seller’s experiences, at scale.
  • Proactively instrument and watch for signals that indicate business/engineering problems and lead cross functional teams to issue resolution.

As a senior engineering manager on the MPRO team, you will lead a team focused on mobile performance, reliability, and observability. We work to improve the performance and reliability of Square’s mobile apps. We also develop tools and accompanying processes to enable engineering teams to collect and prioritize work with performance metrics, debug logs, analytics, & crash reports (and more).

Join us in shaping the future of Square and empowering sellers to thrive in an increasingly complex marketplace

You Will:
  • Lead a foundational, multi-disciplinary team of iOS and Android engineers working on projects with wide impact across the company.
  • Define a compelling vision for the Square mobile engineering team to improve our products’ performance and reliability.
  • Cultivate an excellent organization by hiring remarkable talent, coaching your team, fostering principled and collaborative engineering decision-making, and applying your technical expertise to maintain a high bar.
  • Oversee the success of your teams' products, establish and achieve quantifiable results.
  • Collaborate and build strong, long-term strategic partnerships with multiple stakeholders across the company including product, design, legal, support, and other engineering teams.
  • Work closely with your technical leads to negotiate priorities and grow the existing team to achieve those goals.
  • Guide, organize, and communicate the team’s quarterly objectives and accomplishments.
  • Mentor engineers and help cultivate their career aspirations.

Qualifications
You Have:
  • Experience leading, managing, and building a team of accomplished software engineers.
  • Demonstrated leadership and collaboration with co-workers on other teams and in other locations.
  • Ability to provide technical mentorship and career guidance to team members.
  • Extensive experience in software development on Android and/or iOS, including using off-the-shelf and purpose-built tooling to analyze and improve application performance and reliability.
  • Proven record of successfully delivering large platform initiatives and/or features (spanning 1+ year) from start to finish with strong collaboration, communication, and ownership.
  • Experience collaborating with engineering leaders and cross-functional team members.
  • 12 years of relevant industry experience, including 4 or more years experience managing software engineering teams.

Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $251,600 - USD $377,400
Zone B: USD $251,600 - USD $377,400
Zone C: USD $251,600 - USD $377,400
Zone D: USD $251,600 - USD $377,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:
  • Healthcare coverage (Medical, Vision and Dental insurance).
  • Health Savings Account and Flexible Spending Account.
  • Retirement Plans including company match.
  • Employee Stock Purchase Program.
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance.
  • Paid parental and caregiving leave.
  • Paid time off (including 12 paid holidays).
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees).
  • Learning and Development resources.
  • Paid Life insurance, AD&D, and disability benefits.

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and 'fair chance' ordinances. Because the material duties of this role involve direct or indirect access to sensitive personal or financial data, a criminal background check is required following a contingent offer of employment.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.#J-18808-Ljbffr