Plumlogix (MBE Salesforce Partner) | Salesforce Service Cloud Developer | dallas, tx

3 days ago

dallas, United States Plumlogix (MBE Salesforce Partner) Full time

Job Title: Salesforce Service Cloud Developer

Location: REMOTE but preference to someone based in TX

Employment Type: Part-Time (20 hours a week)

Compensation: $45/hr - $50/hr


Job Description:

We are seeking a skilled Salesforce Service Cloud Developer to join our team and support a critical implementation project. The ideal candidate will have a strong technical background in Salesforce development, particularly with the Service Cloud platform, and a proven ability to design, implement, and optimize solutions tailored to business needs.


Key Responsibilities:

  • Collaborate with stakeholders to gather and analyze business requirements for the Salesforce Service Cloud implementation.
  • Design, develop, and deploy Salesforce solutions, including custom objects, workflows, triggers, Lightning components, and Apex classes.
  • Implement and optimize Salesforce Service Cloud features, such as Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Field Service.
  • Integrate Salesforce with other systems and third-party applications using APIs, middleware, and ETL tools.
  • Ensure data quality and security, including implementing data validation, deduplication, and access controls.
  • Provide support during User Acceptance Testing (UAT) and resolve issues promptly.
  • Deliver detailed technical documentation and training materials to support end-users and internal teams.
  • Stay updated on Salesforce platform releases and recommend improvements to enhance system performance and functionality.


Qualifications:

  • Bachelor’s degree in Computer Science, Information Systems, or a related field.
  • 5+ years of experience as a Salesforce Developer, with at least 3 years of experience working on Service Cloud projects.
  • Proficiency in Apex, Visualforce, SOQL/SOSL, Lightning Web Components (LWC), and other Salesforce development tools.
  • Strong understanding of Salesforce Service Cloud capabilities, including Case Management, Omni-Channel, and Knowledge Base.
  • Experience integrating Salesforce with external systems using REST/SOAP APIs.
  • Salesforce certifications such as Platform Developer I/II or Service Cloud Consultant are highly preferred.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills to work effectively with cross-functional teams.


Preferred Qualifications:

  • Experience with Salesforce Field Service implementation.
  • Knowledge of agile development methodologies.
  • Familiarity with DevOps tools like Git, Copado, or Gearset for version control and CI/CD pipelines.

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