Deskside Support Technician

3 weeks ago

Des Plaines, United States ABBTECH Professional Resources Full time

This program requires US Citizenship
Deskside Support Technician
Chicago, IL - 1 Day a week remote work optional after probationary period
Public Trust

We are seeking a dedicated Deskside Support Technician to join our ESA V program, providing essential IT services to multiple customers within the Department of Justice. The program encompasses a wide range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing.

Key Responsibilities:
• Provide deskside support for end users as per tickets dispatched from the Service Desk.
• Stage devices in preparation for deployment to end users.
• Perform break/fix support for government-funded computing devices (e.g., PCs, laptops, mobile phones).
• Deploy and retrieve end-user devices as needed.
• Install specialty software and assist with Information Security matters.
• Assess and diagnose issues with printers, fax machines, and multifunctional devices.
• Provide A/V support in conference rooms and assist with Video Teleconferencing.
• Install printer toner and maintain print devices.
• Support after-hours activities as required by the customer.

Qualifications:
• High School Diploma and 3+ years of IT Technical Support Experience.
• Experience working on customer sites, preferably in a government or similar environment.
• Excellent written and verbal communication skills.
• Ability to multitask and function effectively in a fast-paced environment.
•Ability to acquire a Public Trust security clearance.

Desired Qualifications:
• Past experience with the Department of Justice or similar government agencies.
• Bachelor’s Degree in a related discipline with relevant experience in IT support roles.
• Familiarity with the ESA V-ATR program (Antitrust Division).

Personal Attributes:
The ideal candidate will be personable, articulate, and committed to meeting customers' IT needs in an expedient and efficient manner. They must be independent and driven, capable of working with limited supervision. Excellent communication skills are essential to effectively interface with customers on-site in Chicago and and staff in the main office in Washington, DC.
Security Clearance Required
Benefits (Regular, Full Time Employees): Medical, Dental, and Vision offerings
Weekly Direct Deposit
Paid Holidays and Personal Time Off
401(k) with match
Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
Pre-Paid Legal and Employee Assistance Programs
Northwest Federal Credit Union Membership
BB&T @ Work Program


ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
tag#IND1

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